Dualshock 4 does not work :: Earthlock: Festival of Magic Bugs

Earthlock: Festival of Magic

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seb-pj

6 mar 2017, ore 11:00

Dualshock 4 does not work

I turned Steam in Big Picture, then ran the game, and even if the game says the controller is detected, I can't use it.
I use an AZERTY keyboard and I can't change this controls too.
Any advice or way to fix this ?

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Anoy [sviluppatore] 7 mar 2017, ore 0:38

Hi Seb-pj,

Could you try starting the game without Big-Picture?
We've gotten some reports that Big-Picture might cause problems in-game.

Let me know if this works for you :)

Kind regards,
Øystein

seb-pj

7 mar 2017, ore 3:46

Hi Anoy,

still doesn't work :(

Anoy [sviluppatore] 8 mar 2017, ore 1:26

Hi Seb-pj,

Fixing these issues are one of our top priorities and we are doing everything we can to solve the issue.

We have received feedback that deleting and reinstalling the game has proved to be successful.
Have you tried this, and if not, would you mind doing so and letting us know your results?

Kind regards,
Øystein

seb-pj

8 mar 2017, ore 23:02

Hi Anoy,
I'm not at home these next days but I'll try when I'll be back and let you know.

seb-pj

16 mar 2017, ore 6:38

Hi Anoy,

sorry for the late answer. Even after uninstalling the game and installing it again, it doesn't work.
Should I wait for any fix, or ask a refund ? No pressure on the team, I just want to play the game.