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When you say that "it won't open," are you getting any error messages? Which OS are you using? Did you restart your computer after installing but before playing the first time?
I would try shutting the computer down, unplug it and leave it unplugged for up to 5 minutes. Then power back on, let it load OS normally and give it a couple minutes after you get into OS. Then try running the game. It's possible that a startup program is interfering with the game loading. Not likely but possible.
Otherwise, I would try a search engine other than google, like duckduckgo, and see if you get useful results.
Good luck!