Hey there, sorry to hear you're having trouble launching the game. If this is on a new system, I recommend checking that you meet the minimum requirements[ubi.li]. Please also run through the steps in this guide[ubi.li] to troubleshoot this issue.

If you still can't launch the game after that, please create a support ticket[ubi.li] and submit your system files[ubi.li] for further investigation. The team will take a look at your system and get back to you soon.