8 people found this review helpful
Not Recommended
0.0 hrs last two weeks / 0.6 hrs on record (0.3 hrs at review time)
Posted: 25 Feb, 2016 @ 11:00am

Early Access Review
LITERALLY UNPLAYABLE.

When I boot up my copy of the game, the mouse 'hides behind' the window and I'm giving 'controler buttons' as options, even though I have no controller plugged in. The game is literally unplayable.

I've done everything in my power to try to talk to tech support, give them specs, even recorded a video showing why the game doesn't work. Their response basically boils down to: "Well, this isn't a problem many people are having, so we don't know what to tell you."

I could understand a bug in an early access game and am very forgiving of this type of thing. What is completely unforgiveable however is the fact that every single attempt I've tried to make to get this game working or to contact them has been met with complete failure. It took them five days to respond to my original email, with what amounted to a form answer "Did you unplug your controller?" "Did you verify your steam cache?"

Of course, if they'd actually read my original email they'd know that I DIDNT HAVE a controller plugged in.

So when I replied to that form letter saying that there was no controler and the steam verification didn't help I got to wait another EIGHT DAYS for a response saying essentially that since my problem wasn't something being experienced by many people, they'd get back to me when they figured it out.

That was a month ago. Do you think I've heard a response from them in the last month?

Nope.

The company is s**t. I don't even care about the game anymore, because any company that treats a paying customer like that is f**king s**t and doesn't deserve your buisness.
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4 Comments
Dosrev 26 Feb, 2016 @ 6:54pm 
Update:

I recieved an email from them. They think that the conflict may be due to the fact that I have a microsoft ergonomic keyboard and said that this might be addressed in a future update. If the problem gets fixed, I will modify my review to suit.
Dosrev 26 Feb, 2016 @ 3:51am 
I have, multiple times @Danny_Team17

Thank you for FURTHER proof that you don't actually read. As I stated in my review I've tried everything in my power to work with CS. Also, I went and checked my email just now to see if I've gotten a response to the last email I sent, and there isn't. Furthermore, If youv'e read my review or watched the video I linked, you'd realize that it isn't a factor of me "not having a positive experience with Sheltered" It's that I've had a VERY negative experience with your company. I've had NO experience with the game Sheltered itself. This is blatantly obvious to anyone who has taken the 30 seconds required to read the review or 60 seconds to watch the video I linked. But that's not what your company does, you don't actually pay attention to customers.

Thank you for showing every single person that reads this review that you don't pay any attention to customers, proving the point I made that your company doesn't care about your customers.
76561198201737249 26 Feb, 2016 @ 2:19am 
Hi Rhev,

I'm sorry to hear that you haven't had a positive experience with Sheltered. Could you please email your details to Community@team17.com so I can look into your case.

Cheers,

Danny
Dosrev 25 Feb, 2016 @ 6:05pm 
Video link is NSFW for language:

https://youtu.be/rQPtVDZ36Zw

Showing how the game is unplayable.