Unable to watch any broadcasts. Only get black screen.

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Obdulio 28 Jul, 2015 @ 10:18am

Unable to watch any broadcasts. Only get black screen.

As the title says whenever i try to watch anyone's broadcast i just get a blackscreen with no sound and i notice the timer doesn't move at all. It just began happening suddenly i don't know what might have caused it. Can anyone provide assistance?

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Showing 1-15 of 23 comments

Kephalos 28 Jul, 2015 @ 10:21am

I have no idea.
I still have no idea.
I seriously still have no idea.

Obdulio 28 Jul, 2015 @ 10:28am

Thats just how i feel.

Obdulio 31 Jul, 2015 @ 8:27pm

Sorry for the Nerco but I solved my issue, If anyone else is only getting a black screen when you try to watch any stream. Check to see if you have hardware decoding enabled for video under the interface options in settings, disabling that for me restored broadcasts.

Fetus Fart 5 Aug, 2015 @ 12:29am

Thanks for the fix Obdulio was trying to find a fix and this worked for me

Insatiable Insomniac 16 Feb, 2018 @ 5:15pm

Originally posted by Obdulio:
Sorry for the Nerco but I solved my issue, If anyone else is only getting a black screen when you try to watch any stream. Check to see if you have hardware decoding enabled for video under the interface options in settings, disabling that for me restored broadcasts.

For those having this issue in 2018; I did the inverse and it fixed my issues. Thank you Obdulio c:

Obdulio 16 Feb, 2018 @ 5:24pm

Thanks replying Insatiable Insomniac, hopefully this will help other folks.

Insatiable Insomniac 16 Feb, 2018 @ 5:34pm

Gotta keep the chain going, that's what I love about forums :D

Stoned Ape 20 Apr, 2018 @ 5:11pm

Just had this issue too. Sad

CHRONIC_THEORY 14 Jun, 2018 @ 10:49pm

I just had this issue (Summer 2018). I enabled hardware decoding, restarted steam, tested a broadcast with no success, disabled hardware decoding, restarted steam and then finally the broadcast loaded right up. Thank @odbulio

Obdulio 14 Jun, 2018 @ 11:53pm

Glad to hear the info here is still helping people out.

#10

Obdulio 16 Jun, 2018 @ 6:30am

There might be another method, deleting your html cache folder.

C:\Users\[Your Username]\AppData\Local\Steam\

within it you'll see "htmlcache", delete that folder then start up Steam again and give the broadcast a try.

[Source: STEAM BLACK SCREEN FIX by Youtuber: n3LLy ]
https://www.youtube.com/watch?v=dgbiiVhEtTA

Last edited by Obdulio; 16 Jun, 2018 @ 6:32am

#11

Ty 7 Sep, 2019 @ 9:05pm

yup. still getting this problem in 2019. my problem was a little different though. i could hear all the sounds, just a black screen. had to enable hardware decoding, then disable it again then it was working fine. it's in the interface tab in settings if anyone's having problems finding this. thanks

Last edited by Ty; 7 Sep, 2019 @ 9:08pm

#12

epicfreesocial 28 Feb, 2020 @ 7:33pm

Originally posted by Obdulio:
There might be another method, deleting your html cache folder.

C:\Users\[Your Username]\AppData\Local\Steam\

within it you'll see "htmlcache", delete that folder then start up Steam again and give the broadcast a try.

Fixed the issue for me. Thanks!

#13