Hi superstargoddess, welcome to GMR.

That gmr game requires the following DLC to play (as they are not all included in the products - some are still required to be purchased separately). The common one for people to be missing is the Explorer's Map Pack, or Isabella's Spain and Pachacuti's Incan Empire.

Genghis Khan's Mongolia
Isabella's Spain and Pachacuti's Incan Empire
Kamehameha's Polynesian Empire
Harald Bluetooth's denmark
Sejong The Great's Korea
Wonders of the Ancient World
Nebuchadnezzar's babylon
Explorer's Map Pack
God's & Kings Expansion Pack
Brave new World Expansion Pack

You can cross reference if you have all of them by clicking on DLC on the main menu. It will list the ones you own, and ensure they are GREEN, indicating they are enabled (though, when you load the game, it should enable them for you automatically if you own them).

Also, when you highlight the save game to load, you can click on DLC on the left to see which DLC are required. The game shows Washington; however, this isn't your civ, that is the civ of the original host that created the game. I did confirm you are Rome, and your turn is next.

So, if you can check by clicking on DLC off of the main menu when Civ first loads, and confirm you see all of those listed above. if you are missing one, you would need to purchase it, or drop from that game and try a different one.

I'm not sure if the debug log is something that is generated yet, or if you have to connect or not first, but can you check this path to see if you have a debug_log.txt? And see if there are any errors in it? This is the path for Windows 7.. I'm not sure for Win8 where it would be (I don't have a win8 box to check).

C:\ProgramData\GmrClient\Debug Logs\GmrClient

Hi ,
You could try these steps - these are the typical steps to go through when this happens, I find it usually is method 6, the antivirus when I have this issue.

http://support.microsoft.com/kb/2669244

Hi wfaughnan,
When you tried to redownload it, you said it didn't work. Which part didn't work? The downloading, the installing? Or did it install but then you couldn't open it?

What were the symptoms exhibited when you attempted the download and reinstall? What are the error messages?

Also, which windows version are you using?

Also, so in this folder
C:/Users/my_username/AppData/Local/Apps/2.0/V47OXJ28.ZGH/NB5D1614.MYD (where those are random letters) you don't have 3 folders, starting with gmrc...exe, gmrc..tion, and gmrclient ?

You can click on the little gear in the top right corner, where you access the settings, then select authentication key. I'm not sure if this is the cause or not though - I'm not sure what error message would be generated when the authentication key doesn't match.. But - we should make sure they are matching at least.

when you re-install the client, it will prompt for that authentication key

Are you getting this right when opening the client and its trying to login? Can you get to the GMR website itself without issues? if you check the authentication key (settings, Authentication key) does it match the website (download tab).

Hi richardleitch5 - i haven't experienced any interruption of service - the gmr client upgrade actually has improved connectivity issues I've had in the past. Could it be your firewall blocking it? Possibly the updating triggered it like a new app to the firewall and now it blocked access? Can you maybe check your firewall settings to see if its blocked, or see if you can trust the app?

I was as well having the same issue, but they seem to be flowing now.

well, the new GMR client that was released yesterday seems to be working well for me.. nice and quick too.. good job!