Originally posted by -Ekvir- csgohandouts.com:

I have a nice ideas

1. If you want send coins - you should know you PIN code. You can get it at registration (And even if you are already registered). You can reset it from E-Mail or mobile phone.

2. You can dice or play jackpot if only you know your PIN code. In this way scammers could not lost you coins to spite you.

3. You can loggout your account from settings. Scammers could not login again if you have changed you steam password.

4. Add keys in withdraw please :)

Its the persons fault for giving their steam info to random people anyways. Theres absolutely no point in adding a "PIN" just to gamble... that's oblivious.

Originally posted by Hypomnesia:

Originally posted by Stig:

The owner has made the requirements in such a way where it is almost impossible for users who purchase csgo, like you did, solely to use our site. You will require to play CSGO more, as none of the moderators or staff members are aware of the real requirements, apart from the owner. This is to prevent smurf account abusers who have abused our site in the past, forcing the owner to implement such requirements. The way it happened i cannot tell you, but the requirements listed may be vague and that is all we can provide you.

All we can tell you is to play csgo more. If you already have a main account then it shouldn't be a problem. The owners smart, requirements are implemented in such a way where it is extremely hard to use our site once csgo is bought newly on a fresh account.

Also this section is "site suggestions" not support. You could have created a new discussion.

I don't want to create a quote battle here, but I didn't want support on the matter, I merely wanted to suggest removing the system or setting a specific amount of time played / owned the game. My steam account is not fresh, I just had not had access to it and nor had I owned CSGO on it. I did not buy CSGO on this account merely to play your site, I had just been playing your site on my other account, and had gained access to this one, purchasing CSGO and playing it I thought it'd be cool if I came over, passed all my winnings to my new accounts and kept playing on this one, but it was not possible and even still with 26 hours played. I have owned the game for 5-6 days... I don't see what purpose blocking me is having when I have played the game for over a day played?

I understand you may not have those intentions, but others did in the past which is what resulted in the addition of those requirements. Thus the owner will most likely never remove them.

Originally posted by Hypomnesia:

Hi there, so I recently purchased CSGO and joined the site for fun based on a friends recommendation, however I have over 20 hours played on CSGO and still cannot place any bids? I spoke to a few mods on my main account and they said that you are required to be beyond the point where you can refund the game. I am assuming this is the 'two week refund policy' imposed by steam however I cannot see this being beneficial whatsoever for the website? Considering surveys will still be being complete and people will still be playing roulette why does it matter the time played and owned?

As you can see though it is quite a problem if I have 20 hours on the game and am unable to place bets just because I have only owned it for 3-4 days.

Plus, the refund policy is negotiable, so it is not like these boundaries are strict so a user could still potentially refund the game after the 2 week owned / 2 hours played limit, found in the post
https://support.steampowered.com/kb_article.php?ref=6695-QIKM-7966
'Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.'

That states that you can still submit a request and they will consider it, so this boundary of time played / days owning the game serves no purpose as refunds are still given out past these deadlines. Furthermore, if you were to be following the guidelines, why is it that I am not able to bet with having over 2 hours played? As I should not be able to refund based on that single factor of being over the boundary of played time for refundable games, and so should be able to bet as a refund is 'out of the question'.

Overall, I just would like to play on your website and not have to wait two weeks to be able to bet, and nor do I see any positive outcome for your website through this restriction, so I think it would be beneficial if it was removed.

Thank you.

The owner has made the requirements in such a way where it is almost impossible for users who purchase csgo, like you did, solely to use our site. You will require to play CSGO more, as none of the moderators or staff members are aware of the real requirements, apart from the owner. This is to prevent smurf account abusers who have abused our site in the past, forcing the owner to implement such requirements. The way it happened i cannot tell you, but the requirements listed may be vague and that is all we can provide you.

All we can tell you is to play csgo more. If you already have a main account then it shouldn't be a problem. The owners smart, requirements are implemented in such a way where it is extremely hard to use our site once csgo is bought newly on a fresh account.

Also this section is "site suggestions" not support. You could have created a new discussion.

Possibly, yes. VPN use is against their terms of service. If you were credited for an offer with a VPN, it is possible they could permanently ban you & block you.

I've already replied to you.

https://gtm.steamproxy.vip/groups/CSGOHandouts/discussions/0/135513549099710407/

Please don't spam.

That means you are site banned.

Also, incorrect section to post about site bans.

You require more hours then.

How many you may ask? That is confidential. Only the owner knows, to prevent abuse of people making more accounts solely purposed to use our site.

Read our FAQ.

It's up to surf, and he's quite busy nowadays.

Originally posted by Steinmon:

so ok then please specify it correctly and say "You must own the game 2 weeks" cause thats the time u cannot refiund just as tip <3

I'm not the owner. I don't add that.