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I'm done 2015년 4월 17일 오전 6시 57분
wrongfully banned
Hello peeps,

Just trying to get more exposure to the useless staff that steam has hired for their support team and also your expirience with them.

I am the co-founder and owner of a platform called c - here users can play for their csgo skins.

On the 6th of april all our bots and personal accounts were banned. (also this account). After 7 days we didnt have any reponse from steam where I decided to make this https://www.youtube.com/watch?v=7rsVYevFiro video which shows how fast they react to issues where the company makes more money.

After that they replied with just a copy-paste message. saying

Hello Yasin,

Thank you for contacting Steam Support.

We apologize for the delay.

Your account was reported for actions relating to item trading scams.

Your trading privileges have been suspended permanently. We have a zero tolerance policy for scamming.

For more information on our Steam Trading Policy please visit the following FAQ:
https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

Additionally, Valve reserves the right to refer the matter to the appropriate authorities if such activity continues.

The Steam Subscriber Agreement can be found at:
http://store.steampowered.com/subscriber_agreement/

I replied and did not get any response so made a new ticket where I asked them to show me proof they again replied

"Hello Yasin,

Thank you for contacting Steam Support.

Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.

You will receive no further correspondence regarding this matter."

Our only hopes now are getting in touch with a representative of VALVe or one of the csgo dev's who could bring more like to this case. If we are unable to do that, We will be forced to take legal action against VALVe.

An issue where the justice for thousands of people is on stake is being ignored because someone at steam support is getting late for lunch.

Tell us about your expirience with steam support in cases where there was no profit for the company itsself involved.

Sincerely
Mao


eram 님이 마지막으로 수정; 2015년 4월 17일 오전 8시 32분
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Aesthetic 2015년 4월 17일 오전 7시 01분 
Trade bans are not random. There is a legitimate reason your bots and your own account got banned.
#1
I'm done 2015년 4월 17일 오전 7시 07분 
Nightenhelser 님이 먼저 게시:
Trade bans are not random. There is a legitimate reason your bots and your own account got banned.

And steam support cant prove that reason
#2
Aesthetic 2015년 4월 17일 오전 7시 09분 
Mao 님이 먼저 게시:
Nightenhelser 님이 먼저 게시:
Trade bans are not random. There is a legitimate reason your bots and your own account got banned.

And steam support cant prove that reason


They're not obligated to tell you why, just that you are. If you really want an answer, you can take it up in litigation.

Otherwise, no amount of complaining or begging to Steam will get your bots unbanned.
#3
Kickin' Chicken 2015년 4월 17일 오전 7시 13분 
Mao 님이 먼저 게시:
And steam support cant prove that reason

Sure they can! (Otherwise, what would be the point?)
#4
I'm done 2015년 4월 17일 오전 7시 13분 
Kickin' Chicken 님이 먼저 게시:
Mao 님이 먼저 게시:
And steam support cant prove that reason

Sure they can! (Otherwise, what would be the point?)

When I ask them for proof they ignore it and lock the ticket.
#5
I'm done 2015년 4월 17일 오전 7시 14분 
Nightenhelser 님이 먼저 게시:
Mao 님이 먼저 게시:

And steam support cant prove that reason


They're not obligated to tell you why, just that you are. If you really want an answer, you can take it up in litigation.

Otherwise, no amount of complaining or begging to Steam will get your bots unbanned.

That will be our move if we can't find any contact to VALVe
#6
I'm done 2015년 4월 17일 오전 7시 19분 
I had a formating issue within the thread you can now check the entire post again
#7
Aesthetic 2015년 4월 17일 오전 7시 21분 
Checked over Support's response. Everything seems to be in order.

They've conducted their investigation internally and determined you're at fault.
#8
I'm done 2015년 4월 17일 오전 7시 22분 
Nightenhelser 님이 먼저 게시:
Checked over Support's response. Everything seems to be in order.

They've conducted their investigation internally and determined you're at fault.

having done 3000+ trades, never attempted a scam and spent over 12000$ on my steam account ban me assuming that I scammed someone ?
#9
Satoru 2015년 4월 17일 오전 7시 23분 
Stop spamming your topic every other week under several alts
#10
Aesthetic 2015년 4월 17일 오전 7시 24분 
Mao 님이 먼저 게시:
Nightenhelser 님이 먼저 게시:
Checked over Support's response. Everything seems to be in order.

They've conducted their investigation internally and determined you're at fault.

having done 3000+ trades, never attempted a scam and spent over 12000$ on my steam account ban me assuming that I scammed someone ?


They didn't assume. Support investigated your account thoroughly and determined you were guilty.
#11
Kickin' Chicken 2015년 4월 17일 오전 7시 24분 
Mao 님이 먼저 게시:
Kickin' Chicken 님이 먼저 게시:

Sure they can! (Otherwise, what would be the point?)

When I ask them for proof they ignore it and lock the ticket.

Just because they have proof doesn't mean that have to tell you. (Hint: You're not special; they don't tell anybody.)
#12
I'm done 2015년 4월 17일 오전 7시 25분 

They didn't assume. Support investigated your account thoroughly and determined you were guilty.

They haven't investigated. If they did they would have unbanned the accounts else provided proof.


#13
I'm done 2015년 4월 17일 오전 7시 27분 
(Hint: You're not special; they don't tell anybody.)

Doesn't make sense
#14
TirithRR 2015년 4월 17일 오전 7시 28분 
SuchWow 님이 먼저 게시:
I can say myself I use and it is not a scam, no scams were ever involved as I had both won and lost on the site and still even have items that I am no longer able to retrieve on the bots.

Well, you are one user out of (reportedly) 7,000 or so.



Mao 님이 먼저 게시:
They didn't assume. Support investigated your account thoroughly and determined you were guilty.

They haven't investigated. If they did they would have unbanned the accounts else provided proof.

They don' provide proof, just a "We found evidence of <what ever you did wrong>, your suspension will not be lifted".
eram 님이 마지막으로 수정; 2015년 4월 17일 오전 8시 31분
#15
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모든 토론 > Steam 포럼 > Help and Tips > 제목 정보
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