All Discussions > Steam Forums > Help and Tips > Topic Details
justicerains53 18 Sep @ 1:43pm
Can't purchase Steamdeck
I've tried to purchase the steamdeck, but it keeps saying "An unexpected error has occurred. Your purchase has not been completed.
Please wait a few minutes and try again.
If you encounter this error repeatedly, please contact Steam Support."

I've contacted my credit card company and they said it's on steams end because they see no evidence of any purchase coming through. All my info is correct, I checked a million times. What else can I do?
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Showing 1-5 of 5 comments
J4MESOX4D 18 Sep @ 1:50pm 
Originally posted by justicerains53:
''If you encounter this error repeatedly, please contact Steam Support."
#1
justicerains53 18 Sep @ 2:28pm 
It won't let me contact them, I click on the order that didn't go through and there's no one to contact. How do I contact them directly?
#2
justicerains53 18 Sep @ 3:00pm 
I go through the entire help screen and nothing happens. It won't let me send a message or anything. My credit card is not getting any evidence of a purchase happening whatsoever
Last edited by justicerains53; 18 Sep @ 3:01pm
#3
rawWwRrr 18 Sep @ 3:38pm 
The failed purchase should have some path to opening a ticket. If not, or you can't find it, go to Support > My Account > Date related to your Steam account > scroll all the way to the bottom and select the last option to Contact Support which will allow you to create a generic ticket.
#4
justicerains53 18 Sep @ 3:54pm 
Thank you
#5
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: 18 Sep @ 1:43pm
Posts: 5
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