Invasion of Privacy :: Steam Discussions

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ChWooly 12 hours ago

Invasion of Privacy

I had a transaction that went thru at my Bank but Steam didn't give me the game. I go to support and they are asking for my computer specs. This is an invasion of my privacy, Why would they need that information when they failed to provide what was paid for? This constant need to gather information for sale to 3rd parties is over the top and honestly I don't know how or why the younger generations put up with this. I keep seeing major corps having data breaches and our data being used to scam us.

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Showing 1-15 of 35 comments

datCookie 12 hours ago

Check your transaction history on Steam and see if the game you tried to buy is listed there.

DarkCrystalMethod 12 hours ago

Steam shouldn't be asking about your pc specs, since its your account that buys the game and you can walk to any computer you own and have steam installed on it to play the game.

There have been technical problems on my end and I've even offered and insisted I tell them whatever pc specs they need to know to diagnose, but they kept refusing. I think you perhaps didn't contact actual Steam Support.

Last edited by DarkCrystalMethod; 12 hours ago

ChWooly 12 hours ago

They have a check box that you have to select to send them your computer specs and the support ticket won't go to support unless it is clicked

Chika Ogiue 12 hours ago

An invasion of privacy would be asking for personal information, such as what colour underwear you're currently wearing. Asking for system specifications is standard for support requests depending on what type of ticket you are trying to submit.

Please tell us which specific options you selected to reach the ticket you are trying to submit. It's likely you made a wrong choice somewhere.

Eagle_of_Fire 12 hours ago

Originally posted by Chika Ogiue:
Asking for system specifications is standard for support requests depending on what type of ticket you are trying to submit.

For a purchase made with a credit card?

That's definitely a scam. No way they would even bother to ask that kind of information. There is no reason for them to care unless OP is asking for a refund, in which case it is still not something they would ask.

RPG Gamer Man 12 hours ago

Sounds like your account is compromised. This information should not be asked for, which means someone is messing with you. Where ever you are buying the game from must be fradulent. Are you buying it from steam? If you are, then someone has access to your account stuff.

cSg|mc-Hotsauce 12 hours ago

Originally posted by Eagle_of_Fire:
Originally posted by Chika Ogiue:
Asking for system specifications is standard for support requests depending on what type of ticket you are trying to submit.
For a purchase made with a credit card?

That's definitely a scam. No way they would even bother to ask that kind of information. There is no reason for them to care unless OP is asking for a refund, in which case it is still not something they would ask.

If it was filed under the incorrect type of support ticket, yes. Typically for issues with games or the client itself.

Doctor Zalgo 11 hours ago

Originally posted by RPG Gamer Man:
Sounds like your account is compromised. This information should not be asked for, which means someone is messing with you. Where ever you are buying the game from must be fradulent. Are you buying it from steam? If you are, then someone has access to your account stuff.

It sounds more like they just put in a 'I'm having a techncial issue with the steam client' ticket than a 'I'm having a problem with a transaction' ticket.

Chika Ogiue 11 hours ago

Originally posted by Eagle_of_Fire:
That's definitely a scam. No way they would even bother to ask that kind of information. There is no reason for them to care unless OP is asking for a refund, in which case it is still not something they would ask.

It is not a scam. Please learn the definition of that word.

Support do indeed ask for hardware information depending on the type of ticket you are submitting. OP most likely selected the wrong type of ticket -- it's an easy enough mistake to make.

Last edited by Chika Ogiue; 11 hours ago

76561198407601200 11 hours ago

Originally posted by ChWooly:
I had a transaction that went thru at my Bank but Steam didn't give me the game. I go to support and they are asking for my computer specs. This is an invasion of my privacy, Why would they need that information when they failed to provide what was paid for? This constant need to gather information for sale to 3rd parties is over the top and honestly I don't know how or why the younger generations put up with this. I keep seeing major corps having data breaches and our data being used to scam us.

System specs does not equate to personal identity hence not invasion of privacy.

#10

cSg|mc-Hotsauce 10 hours ago

Before anything else, transaction status?

https://help.steampowered.com/en/wizard/HelpWithPurchase

#11

Eagle_of_Fire 10 hours ago

Originally posted by Chika Ogiue:
Originally posted by Eagle_of_Fire:
That's definitely a scam. No way they would even bother to ask that kind of information. There is no reason for them to care unless OP is asking for a refund, in which case it is still not something they would ask.

It is not a scam. Please learn the definition of that word.

Support do indeed ask for hardware information depending on the type of ticket you are submitting. OP most likely selected the wrong type of ticket -- it's an easy enough mistake to make.

I think the two dozain thousand threads about people getting tricked into talking to people they believe to be support is a good base to think this might be a scam. Don't you think?

#12

datCookie 10 hours ago

Originally posted by Eagle_of_Fire:
Originally posted by Chika Ogiue:

It is not a scam. Please learn the definition of that word.

Support do indeed ask for hardware information depending on the type of ticket you are submitting. OP most likely selected the wrong type of ticket -- it's an easy enough mistake to make.
I think the two dozain thousand threads about people getting tricked into talking to people they believe to be support is a good base to think this might be a scam. Don't you think?

Except the difference between those instances and this one is that the OP went to support. In all of those scams, "support" went to them. There is no scam here.

Last edited by datCookie; 10 hours ago

#13

Eagle_of_Fire 10 hours ago

You hope. My own experience tell me that's totally up to chance until OP actually confirm it.

#14

Ben Lubar 9 hours ago

How exactly do you think Steam Support is going to "sell" the information you submit as part of a support ticket to a "third party"? Is there a group out there paying money to know whether specific Steam users are using an 8 or 12 core CPU? Can I tell them about my CPU and get money?

#15

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Date Posted: 19 Oct @ 6:27pm

Posts: 35

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