Alle diskussioner > Steam-fora > Steam Discussions > Trådoplysninger
ChWooly 19. okt. kl. 18:27
Invasion of Privacy
I had a transaction that went thru at my Bank but Steam didn't give me the game. I go to support and they are asking for my computer specs. This is an invasion of my privacy, Why would they need that information when they failed to provide what was paid for? This constant need to gather information for sale to 3rd parties is over the top and honestly I don't know how or why the younger generations put up with this. I keep seeing major corps having data breaches and our data being used to scam us.
< >
Viser 1-15 af 41 kommentarer
datCookie 19. okt. kl. 18:29 
Check your transaction history on Steam and see if the game you tried to buy is listed there.
#1
DarkCrystalMethod 19. okt. kl. 18:33 
Steam shouldn't be asking about your pc specs, since its your account that buys the game and you can walk to any computer you own and have steam installed on it to play the game.

There have been technical problems on my end and I've even offered and insisted I tell them whatever pc specs they need to know to diagnose, but they kept refusing. I think you perhaps didn't contact actual Steam Support.
Sidst redigeret af DarkCrystalMethod; 19. okt. kl. 18:34
#2
ChWooly 19. okt. kl. 18:35 
They have a check box that you have to select to send them your computer specs and the support ticket won't go to support unless it is clicked
#3
Chika Ogiue 19. okt. kl. 18:42 
An invasion of privacy would be asking for personal information, such as what colour underwear you're currently wearing. Asking for system specifications is standard for support requests depending on what type of ticket you are trying to submit.

Please tell us which specific options you selected to reach the ticket you are trying to submit. It's likely you made a wrong choice somewhere.
#4
Eagle_of_Fire 19. okt. kl. 19:04 
Oprindeligt skrevet af Chika Ogiue:
Asking for system specifications is standard for support requests depending on what type of ticket you are trying to submit.
For a purchase made with a credit card?

That's definitely a scam. No way they would even bother to ask that kind of information. There is no reason for them to care unless OP is asking for a refund, in which case it is still not something they would ask.
#5
RPG Gamer Man 19. okt. kl. 19:12 
Sounds like your account is compromised. This information should not be asked for, which means someone is messing with you. Where ever you are buying the game from must be fradulent. Are you buying it from steam? If you are, then someone has access to your account stuff.
#6
cSg|mc-Hotsauce 19. okt. kl. 19:14 
Oprindeligt skrevet af Eagle_of_Fire:
Oprindeligt skrevet af Chika Ogiue:
Asking for system specifications is standard for support requests depending on what type of ticket you are trying to submit.
For a purchase made with a credit card?

That's definitely a scam. No way they would even bother to ask that kind of information. There is no reason for them to care unless OP is asking for a refund, in which case it is still not something they would ask.

If it was filed under the incorrect type of support ticket, yes. Typically for issues with games or the client itself.

:nkCool:
#7
Doctor Zalgo 19. okt. kl. 19:50 
Oprindeligt skrevet af RPG Gamer Man:
Sounds like your account is compromised. This information should not be asked for, which means someone is messing with you. Where ever you are buying the game from must be fradulent. Are you buying it from steam? If you are, then someone has access to your account stuff.

It sounds more like they just put in a 'I'm having a techncial issue with the steam client' ticket than a 'I'm having a problem with a transaction' ticket.
#8
Chika Ogiue 19. okt. kl. 20:02 
Oprindeligt skrevet af Eagle_of_Fire:
That's definitely a scam. No way they would even bother to ask that kind of information. There is no reason for them to care unless OP is asking for a refund, in which case it is still not something they would ask.

It is not a scam. Please learn the definition of that word.

Support do indeed ask for hardware information depending on the type of ticket you are submitting. OP most likely selected the wrong type of ticket -- it's an easy enough mistake to make.
Sidst redigeret af Chika Ogiue; 19. okt. kl. 20:03
#9
76561198407601200 19. okt. kl. 20:03 
Oprindeligt skrevet af ChWooly:
I had a transaction that went thru at my Bank but Steam didn't give me the game. I go to support and they are asking for my computer specs. This is an invasion of my privacy, Why would they need that information when they failed to provide what was paid for? This constant need to gather information for sale to 3rd parties is over the top and honestly I don't know how or why the younger generations put up with this. I keep seeing major corps having data breaches and our data being used to scam us.
System specs does not equate to personal identity hence not invasion of privacy.
#10
cSg|mc-Hotsauce 19. okt. kl. 20:40 
Before anything else, transaction status?

https://help.steampowered.com/en/wizard/HelpWithPurchase

:nkCool:
#11
Eagle_of_Fire 19. okt. kl. 20:42 
Oprindeligt skrevet af Chika Ogiue:
Oprindeligt skrevet af Eagle_of_Fire:
That's definitely a scam. No way they would even bother to ask that kind of information. There is no reason for them to care unless OP is asking for a refund, in which case it is still not something they would ask.

It is not a scam. Please learn the definition of that word.

Support do indeed ask for hardware information depending on the type of ticket you are submitting. OP most likely selected the wrong type of ticket -- it's an easy enough mistake to make.
I think the two dozain thousand threads about people getting tricked into talking to people they believe to be support is a good base to think this might be a scam. Don't you think?
#12
datCookie 19. okt. kl. 21:00 
Oprindeligt skrevet af Eagle_of_Fire:
Oprindeligt skrevet af Chika Ogiue:

It is not a scam. Please learn the definition of that word.

Support do indeed ask for hardware information depending on the type of ticket you are submitting. OP most likely selected the wrong type of ticket -- it's an easy enough mistake to make.
I think the two dozain thousand threads about people getting tricked into talking to people they believe to be support is a good base to think this might be a scam. Don't you think?

Except the difference between those instances and this one is that the OP went to support. In all of those scams, "support" went to them. There is no scam here.
Sidst redigeret af datCookie; 19. okt. kl. 21:00
#13
Eagle_of_Fire 19. okt. kl. 21:01 
You hope. My own experience tell me that's totally up to chance until OP actually confirm it.
#14
Ben Lubar 19. okt. kl. 21:57 
How exactly do you think Steam Support is going to "sell" the information you submit as part of a support ticket to a "third party"? Is there a group out there paying money to know whether specific Steam users are using an 8 or 12 core CPU? Can I tell them about my CPU and get money?
#15
< >
Viser 1-15 af 41 kommentarer
Per side: 1530 50

Alle diskussioner > Steam-fora > Steam Discussions > Trådoplysninger
Dato opslået: 19. okt. kl. 18:27
Indlæg: 41
Start en ny diskussion

Diskussionsregler og retningslinjer