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You're like me, the happy victim of the developer studio's lack of seriousness.
If you're curious, the forums are filled with requests from players experiencing the exact same problem, with no response from the publisher. The only suggestion is to make a video of your problem and post it on the site... But don't expect anything, this problem has been known for years.
I assumed it was my router as i have 2 diffrent network connection lanes, interesting enough it was better once i used the lane that my familly didnt use at the moment. No clue if that was random or if the game gets in trouble if multiple people use the same network.
Its only in online though. can play skirmish and campaign without issiue. it crashes on me when i leave it running in the background for too long though