So, true to form, UbiSoft customer support answered a completely different question.

WILL I RETAIN MY HELIX PURCHASES, please? Those BLEEEEEPS working the UbiSoft tickets said that if I buy a game in UbiSoft (NEVER HAVE AND NEVER WILL!!!!) and then buy a game in Steam, any DLCs that I bought in UbiSoft (NEVER HAVE AND NEVER WILL!!!!) do not apply to the Steam game.

Just ONCE I would love for the UbiSoft support to learn to read English and answer the question that I asked!!!!! Case Number:21231074

Instead, every time I file a ticket, I have to write over and over and over and over and over what I am asking and beg these people to READ what I wrote!!!!

WILL I RETAIN MY HELIX PURCHASES AND BE ABLE TO USE THEM WHEN I RE-PURCHASE THE GAME WITH ALLLLLLLLLLLLLLLLLLLLLLLLLLLL OF THE DLCs I HAVE IN MY EPIC VERSION????????????????????????????????????????????????

The sheer frustration of the HORRID "customer service" that NEVER helps me is unbearable!!! WHY IS DEALING WITH UBISOFT CUSTOMER SERVICE LIKE HAVING YOUR WISDOM TEETH PULLED - OVER AND OVER AND OVER AND OVER??????

Hey Ceana of the Crags,

I'll try to answer your questions.
Most* items you purchased in the in-game store in the Epic version of the game will transfer to the Steam version of the game, if you have all the same DLCs.


*I say most, and not all, as there may be something that will not transfer, and you will be unhappy I told you all would transfer.

Ubisoft Support