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AdrixB99 14 Jun @ 1:28pm
Ac Brotherhood no inicia / no launching
Recientemente volvi a jugar a la saga en orden de salida y ahora tocaba el brotherhood, lo vi en los descuentos de esta semana y lo compre, el problema es q el juego directamente no inicia, toco el boton de jugar, intenta abrirlo un segundo y se cierra automaticamente. Alguna sugerencia o solucion?
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Showing 1-11 of 11 comments
Ubi-Vinci  [developer] 18 Jun @ 9:33am 
Hello AdrixB99,

We can only provide support in the English language in this forum.
If you would like other players to take part in it, please translate your messages to English.

Let us know if you have any further questions

Ubisoft Support
#1
AdrixB99 18 Jun @ 1:15pm 
Dont worry, allready resolved my problem... in part, the game is not launching in Windows 11 systems, but i have another pc with w10 and it works without problems, i tried compatibility an other things in my actual pc, and nothing
#2
Ubi-Vinci  [developer] 20 Jun @ 9:30am 
Thanks for sharing, AdrixB99.

Are specs of both PCs comparable?
ACB should launch on Windows 11 as well.
However, I'm glad it works for you on Win10. Enjoy the game.

Ubisoft Support
#3
El Soni 9 Jul @ 10:23am 
Hello! I have the same problem, but I have Windows 10. The game stays on the loading screen and never loads, I was waiting for more than 1 hour.

AdrixB99 me podrás comentar cómo hiciste para que te funcione? Gracias!
#4
AdrixB99 14 Jul @ 1:51pm 
Originally posted by El Soni:
Hello! I have the same problem, but I have Windows 10. The game stays on the loading screen and never loads, I was waiting for more than 1 hour.

AdrixB99 me podrás comentar cómo hiciste para que te funcione? Gracias!
Como estas amigo? la verdad te soy honesto, simplemente funciono el juego, no hice nada, lo q si note, q en mi laptop con W11 no hacia, era abrir ubisoft connect, probablemente el juego no este pudiendo iniciar el launcher de ubisoft, lo primero q podes probar es cambiar la compatibilidad del .exe al de W7 o Vista pack 3, o desinstalar ubisoft connect y dejar q el mismo juego lo instale, si no lo tenes proba instalarlo, tambien una pantalla negra de horas puede ser por los drivers graficos q tengas, es raro, pero puede pasar
#5
Ubi-Vinci  [developer] 15 Jul @ 8:43am 
Hey El Soni,

Did you manage to resolve the issue with the game not launching on your PC?
Let us know if yes.

Ubisoft Support
#6
El Soni 23 Jul @ 3:07pm 
Originally posted by AdrixB99:
Originally posted by El Soni:
Hello! I have the same problem, but I have Windows 10. The game stays on the loading screen and never loads, I was waiting for more than 1 hour.

AdrixB99 me podrás comentar cómo hiciste para que te funcione? Gracias!
Como estas amigo? la verdad te soy honesto, simplemente funciono el juego, no hice nada, lo q si note, q en mi laptop con W11 no hacia, era abrir ubisoft connect, probablemente el juego no este pudiendo iniciar el launcher de ubisoft, lo primero q podes probar es cambiar la compatibilidad del .exe al de W7 o Vista pack 3, o desinstalar ubisoft connect y dejar q el mismo juego lo instale, si no lo tenes proba instalarlo, tambien una pantalla negra de horas puede ser por los drivers graficos q tengas, es raro, pero puede pasar

Gracias por tu respuesta!!
Cuando lo intento de abrir con el solucionador de compatibilidad, es como si abriera el juego y luego lo cerrara, por otro lado los drivers que tengo están actualizados. Es rarisimo lo que sucede.
#7
El Soni 23 Jul @ 3:09pm 
Originally posted by Ubi-Vinci:
Hey El Soni,

Did you manage to resolve the issue with the game not launching on your PC?
Let us know if yes.

Ubisoft Support


No i can't resolve the issue.
Ubisoft support asked me for videos of my problem, but they didn't give me a response.
#8
Ubi-Vinci  [developer] 24 Jul @ 7:27am 
Hey, El Soni.

Sorry to hear it.
Can you share with us the full specs of your PC please?
Include the GPU driver version and the game's installation path as well.

Ubisoft Support
#9
El Soni 24 Jul @ 1:15pm 
Originally posted by Ubi-Vinci:
Hey, El Soni.

Sorry to hear it.
Can you share with us the full specs of your PC please?
Include the GPU driver version and the game's installation path as well.

Ubisoft Support

Game path: C:\Program Files (x86)\Steam\steamapps\common\Assassins Creed Brotherhood

PC: AMD Ryzen 7 5700G with Radeon Graphics 3.80GHz; 32GB; Windows 10 Pro, version 22H2, 64 bits

GPU Driver: AMD Software: version Adrenalin Edition 24.7.1
#10
Ubi-Vinci  [developer] 1 Aug @ 7:50am 
Hey El Soni,

Thank you.
So, you do not have a separate graphics card? Only using the CPU integrated solution?
This can cause issues but try these steps:

Please check your DPI scaling in Windows.
If it's set to more that 100%, change it to 100%.

Use fullscreen optimisation on or off
- locate the game exe file (it depends on where your Steam is installed. The default is C:\Program Files (x86)\Steam\steamapps\common\[gamename]), right click on it, open Properties, go to Compatibility tab and disable the fullscreen optimisation if it's on.

Run the game in Windows 7/XP compatibility mode. It's also found in the compatibility tab like fullscreen optimisation above.

Clear Steam's download cache, manually delete the game files and then reinstall from Steam.

Let us know if any of it helped.

Ubisoft Support
#11
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Assassin's Creed Brotherhood > Player Support > Topic Details
Date Posted: 14 Jun @ 1:28pm
Posts: 11

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