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TreeZ

13 верес. 2018 о 8:58

knight online phone authentication problem

hi, i got problem with the phone authentication i chooce my country number + my phone number and press ''CHECK PHONE NUMBER'' and nothing happens have anyone else had this problem? i have searched everywhere please help!

i got this anwser earlier but i gues he didnt read my message:

HolyJoe

Make sure you are following the steps listed in this guide to the letter. The number may not behave as you expect when you attempt to call. http://www.nttgameonline.com/knight/en/news/news_detail/403/4

: thats not even the problem i got please read and help me!

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Показані коментарі 1–10 із 10

HolyJoe

13 верес. 2018 о 17:55

did you enter the correct country code? what country are you in? what was the number you tried? I provided you with that guide because you gave me nothing to really troubleshoot your issue with.

If you require further support you can open a ticket with out support staff on the support page. They see this issue more oftne and may be able to better assist you.

TreeZ

13 верес. 2018 о 23:09

im from sweden and my country code is +46 and i put phone number 70054XXXX. full number in sweden is 070054XXXX

HolyJoe

14 верес. 2018 о 10:22

alright, contact our support team here - http://support.nttgameonline.com/

and provide the information you provided above. they'll be able ot help troubleshoot.

76561198857263784 володіє Knight Online

15 верес. 2018 о 13:45

Цитата допису HolyJoe:
alright, contact our support team here - {ПОСИЛАННЯ ВИЛУЧЕНО}http://support.nttgameonline.com/

and provide the information you provided above. they'll be able ot help troubleshoot.

yea yea contact support team !!!! I am waiting for 2 weeks still your "support team" can not solve anything. I even send them a video about it...
https://www.youtube.com/watch?v=iHBVVf3vgvw&feature=youtu.be

Автор останньої редакції: murtazacakaloglu; 15 верес. 2018 о 14:08

TreeZ

17 верес. 2018 о 3:42

I got the exact same problem as u murtazacakaloglu... boring that support cant help

TreeZ

17 верес. 2018 о 3:44

have u yet tried to do it on another computer maybe? i will try it today

76561198859638982 володіє Knight Online

19 верес. 2018 о 2:22

hey i'm having the same problem. i'm putting in all the correct stuff and calling the correct number and in the uk the phone number doesnt work. tried on two different computers and stuff but nothing.

anyone got any ideas? if so i'm in need of help ! already raised tickets about it but nothing

HolyJoe

19 верес. 2018 о 12:04

@johnny, the number may not behave as you expect when you call it, I would give it a minute then check the other window and see if the step advances.

TreeZ

20 верес. 2018 о 7:58

HolyJoe i have sent a ticket to ntt but they dont even answer... dont matter if i wait a minute i dont even gets a number to call still on first step!