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Raze_Larian 28 Dec, 2015 @ 1:37pm
Random game lock-ups on Macs with old Nvidia cards
Affected Macs: Macs with GeForce 320/330 and some other old Geforce Video Cards.

Symptom: Random game lock-ups on Macs with old Nvidia cards

Explanation: The game hangs up in simple draw calls. Performance of game has been improved and now video card randomly locks up. This is 100% Apple/NVidia bug. We can’t do anything about it.
F.ex. disabling shadows will almost instantly lock-up the menu. If you need to start from scratch remove graphical settings file from your profile or edit it to enable shadows again.

Right now on our sample machines with 1280p resolution the game starts fine. We keep shadows. Menu works correctly, you can move around. You can start and play the game. We’ve observed first lockup in the tutorial dungeon. Enabling shadows demonstrated lockup on menu screen.

Affected OS: 10.11.0-2? The workaround for old Yosemite issue is still enabled on 10.11 as well.

OS X 10.9.5 is completely unaffected. Game runs and works pretty solid on this platform.

EDIT: This issue should be fixed in Sierra.
A separate issue in Sierra will cause D:OS Classic to crash on startup, though.


What you can do to help?

Right now we need confirmation that:

OS X 10.10 status for those video cards.

IMPORTANT: If you ever touched VideoCardBugList it’s time to remove the file and recheck game cache to obtain it once again.


Sampling and Apple bug reports.

To get sampler output from the Activity Monitor:
1. Verify your Steam or GOG game cache (the latter if using the Galaxy client)
2. Launch Activity Monitor
3. Start the game and get into a freeze state
4. Now Alt-Tab back to Desktop and check Activity Monitor. What do you see? How much CPU does the game consume?
5. Double click on the Divinity - Original Sin Enhanced Edition process and press 'Sample' button. Wait until Sampler is finished
6. Save sample output using 'Save' button

The apple site is bugreport.apple.com. Be sure to provide Larian support mail as additional info (supportdos@larian.com).

And concluding all this: Sorry guys and gals, we will try, but this is definitely an Apple issue. We will be updating you with all the relevant info.
Last edited by Raze_Larian; 30 Nov, 2016 @ 4:11am
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Showing 1-15 of 35 comments
stauff__ 28 Dec, 2015 @ 3:32pm 
Small add-on: when you edit .plist in text form (i.e. not in Xcode) then your value will be false not 'NO'
#1
Zagloba 28 Dec, 2015 @ 6:01pm 
D:OS (not EE) works fine on 10.11.2 with a NVIDIA GeForce 9400M. D:OS EE hangs; bug report submitted to Apple.
#2
ChimpskyBRC 28 Dec, 2015 @ 11:28pm 
I tried this and D:OS original ran fine on my MBP with OS 10.11.2 and Nvidia GeForce 320M. I also had the freeze/hang on load issue (after trying the workaround with the video settings described earlier), and I'm submitting a bug report to Apple as well. Thanks!
#3
ScarletGale 29 Dec, 2015 @ 10:50am 
D:OS EE now works for me with 10.11.1 after todays update! yay! =D
#4
ChimpskyBRC 29 Dec, 2015 @ 6:04pm 
So if I can revert my MacBook from 10.11.2 El Capitan to my backup running 10.9.5 Mavericks, it should be OK?
#5
BleuShan 30 Dec, 2015 @ 12:40pm 
Lock-ups also happens on 10.11.3 Beta 1 on a Nvidia 320m.
#6
ChimpskyBRC 31 Dec, 2015 @ 12:12am 
So I reverted my MBP to OS 10.9.5 Mavericks and the game is now running fine, no more black object bugs, no lock-ups either so far (got through beach & tutorial dungeon fine anyway). I guess El Capitan isn't made for my era of MacBook & graphics card? Sorry Apple, I'mma let you finish but Snow Leopard was your best OS release of all time!
#7
OutofCuriosity 4 Jan, 2016 @ 6:16pm 
I've got a problem where I was able to run the game for a little less than an hour but then it froze up on me and now once I get to the Menu screen the game locks up no matter what I do.
#8
Alos 16 Jan, 2016 @ 6:31am 
I think there might be a memory leak somewhere in the code. Using an ATI Radeon HD 4850 512 MB in my iMac I can play the game in High or Medium or Low for a while with no issues. Then I start getting less FPS and it gets really choppy. Before the "chopyness" I can play the game with no isses no matter what setting I pick. The game runs perfectly.

What I do is go to Options ->Video and change the setting from Fullscreen to Fake Fullscreen and it will work for some minutes. After a while I have to do it again and go back from Fake Fullscreen to Fullscreen. The higher setting I use the less time it takes for the choppyness to start.
#9
logicaparadoxal 27 Jan, 2016 @ 2:24am 
what exactly is "The workaround for old Yosemite issue is still enabled on 10.11 as well." ?

I am stuck without a solution to play the game.

ty

Edit: I noticed that i could replicate the freeze whenever a ceiling torch is present in the picture in the tutorial dungeon


Last edited by logicaparadoxal; 27 Jan, 2016 @ 2:33am
#10
Raze_Larian 27 Jan, 2016 @ 8:40pm 
When Yosemite was first released there was a problem with it and some older graphics cards which could cause D:OS (Classic) to freeze before getting to the main menu, or rarely it could get to the menu but freeze when trying to start a new game.
#11
logicaparadoxal 27 Jan, 2016 @ 9:06pm 
got it.

so should i even bother to try this workaround method? (and in that case, what is the workaround)

I am running os X 10.11.3
Macbook Pro (Mid 2010)
nvidia 330M
#12
Raze_Larian 27 Jan, 2016 @ 9:20pm 
I think the workaround should be automatic. Hit the Cmd key on startup and see if you can enable it in the workarounds section. Unfortunately, that is very unlikely to make any difference for this OSX / older Geforce card problem.

The manual Yosemite workaround for D:OS Classic, before all the cards with this issue were identified and added to the list, was to enter the following command in the Terminal:

defaults write com.larian.dos ShaderBasedClear -bool true
#13
logicaparadoxal 28 Jan, 2016 @ 4:35pm 

I tried the terminal command with no success.
I also tried a fifferent number of combinations on the Cmd Key startup settings, but they also didn't work.

I was using a save file to test it. It was inside the first tutorial dungeon. The test was to center one of thoose ceiling braziers on the screen. Not even 1 sec after, the mouse would turn into a spinning wheel, and the game would lock up.

waiting for an update on the OS X side now... argh
thanks for your help



#14
eabaru 25 Feb, 2016 @ 10:31pm 
My gf is running 10.11.3 on a geforce 320 and her game crashes at the load screen. Am I a fool to hope Apple will contribute to a solution or should I mourn her loss and move on with my life?
#15
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Date Posted: 28 Dec, 2015 @ 1:37pm
Posts: 35

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