Store Page
The Darkside Detective
All Discussions Screenshots Artwork Broadcasts Videos News Guides Reviews

The Darkside Detective

Store Page
View Stats:
Global Achievements
 This topic has been pinned, so it's probably important
Spooky Doorway  [developer] 3 Jan, 2018 @ 5:26am
Tech Support!
Hey all, if you've any issues with the game, we'll usually ask you to send your log and save files along. This post is a handy guide on where to find those.

1 - where to send them.

Please go to http://support.spookydoorway.com/ and fill in a bug report.

2 - log files.

Depending what OS you're on your log files are in different places:

- Mac: ~/Library/Logs/Unity/Player.log
- Windows: C:\Users\<yourusername>\AppData\LocalLow\Spooky Doorway\The Darkside Detective\output_log.txt
- Linux: ~/.config/unity3d/Spooky Doorway/The Darkside Detective/Player.log

3 - save files.

Again, depends on your OS. If you're unsure what files to send, send them all.

- Mac: ~/Library/Application Support/Spooky Doorway/The Darkside Detective OR ~/Library/Application Support/com.spookydoorway.darkside.osx
- Windows: C:\Users\<yourusername>\AppData\LocalLow\Spooky Doorway\The Darkside Detective
- Linux: ~/.config/unity3d/Spooky Doorway/The Darkside Detective

Please label your mail with a brief summary of your problem and your OS, and go into more detail in the main body. Our tech gremlins will then try to fix it as soon as possible!

Thanks for your help :)


NOTE:
If mac users are having a hard time finding their files, the user library may be hidden. Try the following:

- Go to Users, click your own name
- Go to the ‘Go’ menu in the toolbar
- Click the Alt (option) button to reveal hidden folders, and library will now pop up in the dropdown menu.

Other ways of finding hidden folders are listed here: https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Last edited by Spooky Doorway; 29 Apr, 2021 @ 8:37am
< >
Showing 1-10 of 10 comments
nickhally 11 Jan, 2018 @ 5:18am 
Hi, I know i'm a moron but I don't understand how to find the log or save file on mac, I can't see anything in steam or when i search finder, could you walk me through it? Or better yet, could you tell me how to move the junction pieces in Tome Alone? Is it just a bug?
#1
Spooky Doorway  [developer] 15 Jan, 2018 @ 5:25am 
Don't worry, the dark ways of Macs are beyond me too. The tile should slide when you click on them, just like this. If they don't, there is an issue so please let us know!
Last edited by Spooky Doorway; 15 Jan, 2018 @ 5:25am
#2
Spooky Doorway  [developer] 2 Mar, 2018 @ 4:50am 
Originally posted by Yakoce:
Hello !
Can we expect for French translation? I would play this game but I have a bad english... :(
If French translation is released on steam can we expect it for Nintendo Switch ?

We are exploring localisation options at the moment. Any languages that the game gets translated into will also appear on the Switch version, yes.
#3
Rhys 25 Mar, 2018 @ 9:13pm 
Maybe I'm just a fool, and messed it up somehow, but when I try to start up the game, all I get is the Spooky Door Logo and nothing else.
#4
Spooky Doorway  [developer] 27 Mar, 2018 @ 2:46am 
Hi, if you can send your save and log files to us we'll investigate a fix. The locations of your files are above, as is the email address to send them to. Thanks!
#5
[HGS] Narameh 12 Jun, 2018 @ 5:32am 
Hi there :).

First off, thanks so much for making this game. It has made me laugh aloud so many times!

I reinstalled my computer, and mistakenly assumed the saves would be in the steam cloud. Previously, I had finished all but the last case, and I would love to finish the game. However, as you might understand, I don't feel like replaying most of it to unlock the last one. Had a quick look on google/forms/in the game files, but could not easily find where/how the locking/unlocking of cases is coded. Would it be possible to give me some pointers so I can get access to the content I have not played? Thanks!

P.S. Playing on Linux Xubuntu 18.04 x64, not that that should make a difference to this question ;).
#6
Spooky Doorway  [developer] 15 Jun, 2018 @ 8:05am 
Originally posted by HGS Narameh:
Hi there :).

First off, thanks so much for making this game. It has made me laugh aloud so many times!

I reinstalled my computer, and mistakenly assumed the saves would be in the steam cloud. Previously, I had finished all but the last case, and I would love to finish the game. However, as you might understand, I don't feel like replaying most of it to unlock the last one. Had a quick look on google/forms/in the game files, but could not easily find where/how the locking/unlocking of cases is coded. Would it be possible to give me some pointers so I can get access to the content I have not played? Thanks!

P.S. Playing on Linux Xubuntu 18.04 x64, not that that should make a difference to this question ;).

Hey, I'm passing this onto the creatures that work the tech magic. They should be able to give guidance soon :)
#7
[HGS] Narameh 15 Jun, 2018 @ 2:29pm 
Originally posted by Spooky Doorway:
Originally posted by HGS Narameh:
...

Hey, I'm passing this onto the creatures that work the tech magic. They should be able to give guidance soon :)

Thanks a million! No rush, I am currently travelling for work and won't have time for any play until next week regardless, but I really appreciate you passing it on.
#8
Spooky Doorway  [developer] 17 Jun, 2018 @ 9:39am 
Originally posted by HGS Narameh:
Thanks a million! No rush, I am currently travelling for work and won't have time for any play until next week regardless, but I really appreciate you passing it on.

Okay, so if you can send your log and save files as per the above pinned post, they'll be able to get you up and running. Sorry again for the inconvenience.
Last edited by Spooky Doorway; 17 Jun, 2018 @ 9:40am
#9
[HGS] Narameh 22 Jun, 2018 @ 9:58am 
Originally posted by Spooky Doorway:
Originally posted by HGS Narameh:
Thanks a million! No rush, I am currently travelling for work and won't have time for any play until next week regardless, but I really appreciate you passing it on.

Okay, so if you can send your log and save files as per the above pinned post, they'll be able to get you up and running. Sorry again for the inconvenience.

All done, thanks very much!
#10
< >
Showing 1-10 of 10 comments
Per page: 1530 50

The Darkside Detective > General Discussions > Topic Details
Date Posted: 3 Jan, 2018 @ 5:26am
Posts: 10

Discussions Rules and Guidelines