Hey there Demon Hunters,

While we hope that everyone will have a great time with Devil May Cry 4 Special Edition, there are always hitches and hiccups that may happen along the way, be they software or hardware issues or any other number of unforeseen problems. That said, we're creating a thread here for crash and bug reports that can be passed on to the development team for review.

Before submitting feedback, please try the following:

Verify the game's cache in Steam
If the game is crashing, you're getting black screens, or something is just off with the game in general, try verifying the game's files as outlined here. If files are missing or corrupted, Steam will replace only those files without needing to re-download and re-install the entire game. As part of this process, please disable your anti-virus to ensure that Steam is able to properly access files.

For NVIDIA SLI / ATI CrossFire Users
We strongly recommend disabling multi-GPU technologies such as SLI and CrossFire. DMC4SE does not support these technologies, and there is a possibility they may interfere with the game.

If you're experiencing a start-up crash or black screen, please post in our detailed feedback thread using the outlined provided there - it will help the development team investigate those specific issues.

To submit feedback, please use the following outline:

A) Your System Specs (Please be as specific as possible!)

1. CPU name and model
   
2. Graphics card/chip model
   
3. Video driver version number
   
4. Monitor refresh rate
   
5. System memory size
   
6. OS version (Windows 7, 8, 8.1, 64-bit/32-bit, etc.)
   
7. OS language
   
8. In-game settings (fps, resolution, anti-aliasing, refresh rate, v=sync, etc.)

B) Specific issue
Please share the specific issue and the area where you are experiencing the said behavior - if it's something happening outside of the game, such as a crash before the game starts, letting us know how you're trying to start the game or any messages that come up beforehand are helpful, too.

C) Detailed reproduction steps, if consistently reproducible.
This step in particular is extremely helpful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

D) A DxDiag report, hosted through an external service.
A DxDiag report -- a file generated from the DirectX Diagnostics Tool -- will provide detailed hardware, software, and driver setup for your PC. Directions on how to generate this file can be found here[www.fuzeqna.com]. You can upload this file to a service such as Dropbox, Google Docs, etc., and link to the file for us to review. Please do not post the entire text of the DxDiag in the thread!

Please note that any discussion unrelated to crashes or bugs may be deleted to keep the thread organized. Thank you for your feedback and cooperation!

- Capcom Customer Service

[Updated 06/24/15 to add a few troubleshooting steps and reorganize the feedback outline.]