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Square_Jason [developer] 11 Feb, 2015 @ 1:41am

Users with Unreal Logo/PhysX issues

We're stilling experiencing issues with some users still not able to launch the game. Seemingly `stopping` on the Unreal Logo screen.

If you check Event Viewer (run eventvwr.msc from command prompt) and see errors for Life is Strange attributed to PhysXCore.dll then read on..

For users on 400 series to 900 series nVidia GPUs. Ensure this driver is installed
http://www.nvidia.com/object/physx-9.14.0702-driver.html

For OLDER GeForce nVidia users, ensure this driver is installed.
http://www.nvidia.com/object/physx-9.13.1220-driver.html

We supply both of these in the <steamapps>\common\Life Is Strange\_CommonRedist\PhysX folder..

Possible Fix/Solution for non nVidia users[/b]

Go to add/remove programs under control Panel
Find `NVIDIA PhysX System Software x.xx.xxxx
Uninstall this program (may need to find the nVidia folder under Program files and delete the PhysX folder as it doesnt seem to remove all traces of itself :(
Either manually browse to the `commonredist` folder within Steamapps for Life is Strange and install the PhysX driver again (9.13 for older cards, 9.14 for newer) or simply reverify local files to retrigger pre-requisite installation from steam itself.

Last edited by Square_Jason; 12 Feb, 2015 @ 5:51am

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Showing 1-15 of 101 comments

karlsanada13 has Life is Strange™

11 Feb, 2015 @ 2:01am

I am using an AMD gpu sir. It's working if I play it through applocale after reinstalling the physx. But then again, it seems that I cannot login playu trhough steam

karlsanada13 has Life is Strange™

11 Feb, 2015 @ 2:02am

Life is strange is installed on a different hdd. while the Physx is installed on my main drive.

B0T_octain has Life is Strange™

11 Feb, 2015 @ 2:27am

my problams diferent the game dose not start up through steam can you tell me how to run it through some thing els

Square_Jason [developer] 11 Feb, 2015 @ 2:27am

Originally posted by Bzzzzzt:
Life is strange is installed on a different hdd. while the Physx is installed on my main drive.

Shouldnt matter where PhysX is installed to, its a system driver.. Windows handles all that side..

As AMD user you will still need PhysX installed as it will run on AMD cards.

urbs93

11 Feb, 2015 @ 7:38am

Update with Link ...

PhysX Version in NVIDIA Folder 2.8.3.46
PhysX Version in Game folder 2.8.4.4

What can i do to run the game??

Square_Jason [developer] 11 Feb, 2015 @ 8:16am

Give this a go.. but make sure you copy the dlls to another folder to give u a back up of them..

rename the physxcore.dll file in the game binaries folder, and copy the 2.8.3.46 one from the nvidia folder into the game folder.. try run the game then..

strange that you're nvidia folder has 2.8.3.46 which is older then the one that SHOULD be installed by the pre-requisites on steam :(

Jackie Daytona has Life is Strange™

11 Feb, 2015 @ 10:57am

Game is still not working after the latest patch (crashes after Unreal logo).

Error log:

Fatal error!

Address = 0x61c4ab4e (filename not found) [in C:\Program Files (x86)\NVIDIA Corporation\PhysX\Engine\DB8A731FDBD5\PhysXCore.dll]
Address = 0x1aed1e8 (filename not found)
Address = 0x65d99480 (filename not found) [in C:\Windows\AppPatch\AcXtrnal.DLL]
Address = 0x6625dcff (filename not found) [in C:\Windows\system32\MSVCR110.dll]
Address = 0x4285ed (filename not found) [in E:\Steam\steamapps\common\Life Is Strange\Binaries\Win32\LifeIsStrange.exe]
Address = 0x50b461 (filename not found) [in E:\Steam\steamapps\common\Life Is Strange\Binaries\Win32\LifeIsStrange.exe]
Address = 0x50b490 (filename not found) [in E:\Steam\steamapps\common\Life Is Strange\Binaries\Win32\LifeIsStrange.exe]
Address = 0x6206aa (filename not found) [in E:\Steam\steamapps\common\Life Is Strange\Binaries\Win32\LifeIsStrange.exe]

Latest Nvidia and PhysX drivers. Installed/repaired all pre-requisites from the from the commonredist folder.

Square_Jason [developer] 11 Feb, 2015 @ 11:30am

Harlech - What graphics card and driver version you running? If you browse for physxcore.dll how many copies do you find on your hard disc?

Jackie Daytona has Life is Strange™

11 Feb, 2015 @ 11:45am

Graphic card: Palit Geforce GTX 970 Jetstream
Driver: 347.52 WHQL (since today, the days before 347.25)
Physxcore.dll: 36x
Physxcore64.dll 1x

Square_Jason [developer] 11 Feb, 2015 @ 11:46am

did you see my post above asking if they wanted to try backing up the dll in the games binary folder and copying in one of the more recent ones from the nvidia folder.. note its just the physxcore.dll file u need not the 64 one

#10

Jackie Daytona has Life is Strange™

11 Feb, 2015 @ 12:00pm

Unfortunately this doesn't seem to work for me. I tried several of the Physxcore.dlls from the nvidia folder.

#11

MrBMT

11 Feb, 2015 @ 12:17pm

I had this issue and already had the correct version of PhysX installed, tried running the installer's repair function and it came up with an error/would not allow me to do that.

So I'm guessing somehow it got corrupted? I uninstalled it, then re-installed it and now I no longer have the hang after the unreal logo. Thanks!

#12

Square_Jason [developer] 11 Feb, 2015 @ 12:23pm

Originally posted by Ben:
I had this issue and already had the correct version of PhysX installed, tried running the installer's repair function and it came up with an error/would not allow me to do that.

So I'm guessing somehow it got corrupted? I uninstalled it, then re-installed it and now I no longer have the hang after the unreal logo. Thanks!

So just to be sure i follow what you did.. You uninstalled PhysX so started from scratch with it?

#13

Jackie Daytona has Life is Strange™

11 Feb, 2015 @ 12:33pm

Originally posted by Ben:
I had this issue and already had the correct version of PhysX installed, tried running the installer's repair function and it came up with an error/would not allow me to do that.

So I'm guessing somehow it got corrupted? I uninstalled it, then re-installed it and now I no longer have the hang after the unreal logo. Thanks!

This also doesn't work for me... (Although I had no error when running the repair function, there was nothing to repair it seems, but uninstalled and reinstalled it to try this method as well)

#14