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Agricultural Simulator 2013 Steam Edition
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Agricultural Simulator 2013 Steam Edition

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TEM 20 Nov, 2013 @ 2:31am
DEAR STEAM, we are expecting you to be on your customers' side
To Valve Corporation Sales Department and Customers Services:

It is obvious that Agriculture Simulator 2013 doesn't work since last summer. It is now clear that there is a conflict between Actalogic and UIG and that's why game is not working for all of us as their account servers are offline. As steam, here is your biggest mistake: You continue to sell this "defective product" and cause many unaware new customers to be abused. As one of your fine customers, I demand your immediate attention to this problem. If you don't be on our side by protecting our rights as a trustable dealer, if you remain silence against all the tickets and messages from us:

I will never buy any other game from you again and talk about this loss of your trust in the market in all game communities.

None of the problems among the developers or bad relations between you and them could never be our problem and you CAN NOT MAKE US face with any of these problems. We have always trusted you before we buy a game and you have no rights to let us down.

I request your immediate attention as follows:

1) Stop selling this product until it becomes stable and protect your new customers
2) Show us that you are a trustable dealer by refunding our money for this game immediately.

Sincerely Yours

Tem
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Showing 1-15 of 227 comments
TEM 20 Nov, 2013 @ 2:32am 
Dear friends please support and sign under this.
#1
Rah'Kalesh 20 Nov, 2013 @ 8:57am 
Kacey
#2
AceOfSpades 20 Nov, 2013 @ 9:03am 
It is in terms and agreements, Steam is not responsible to what happens to devs and publishers. All sales are as is since Steam is nothing more than a digital store. If you have played the game at all for any amount of time = no refund. But if you cannot play at all and have not played, you can probably get a refund then. But that would be only out of the generosity of Steam. It is no different than buying a game from Best Buy...once opened your out of luck, no refunds.
#3
TEM 20 Nov, 2013 @ 1:22pm 
I bought it last week and never be able to play even once. The sad think is I have no reply to my ticket yet. Also I can't believe why they still are selling this product. Is this also in terms and agreement that Steam can sell broken goods? Any way, any other shop in that case would be on your side. I'm almost losing my trust to this brand.
#4
Loke 20 Nov, 2013 @ 4:49pm 
Josh
#5
Smooty 20 Nov, 2013 @ 6:43pm 
I too purchased the game last week; haven't been able to play
#6
popy05 20 Nov, 2013 @ 9:39pm 
im with tem on this one , i too have purchased alot of games through steam , i bought this game today without knowing about these issues , its not rocket science , you have a product that is defective you just dont sell it , i dont blame steam for the game being f----d but surely someone out there in cyber space has read these forums and could have , should have stopped selling this game . THEFT BY DECEPTION ?
#7
popy05 20 Nov, 2013 @ 9:43pm 
what would happen to your local salesman in your local electronics store who took your $2000 for a tv he knew was never going to work when you got it home and plugged it in ? GET THE POINT .
#8
popy05 20 Nov, 2013 @ 10:14pm 
AceOfSpades-just wondering if steam are responsible for taking my money , or did the publishers take it , or maybe it was the developers . its not about getting a refund its more about steam selling this game to unsuspecting customers like myself which i think is more to the point .
#9
Sir Roadwolf 20 Nov, 2013 @ 10:16pm 
It would be nice to see some action on this, either it getting fixed, or money refunded.
#10
popy05 20 Nov, 2013 @ 10:37pm 
just to be fair , bought the game , launched it , cant play new game [greyed out] click on account now WTF do i do
#11
MrLiability 20 Nov, 2013 @ 10:45pm 
Originally posted by popy05:
what would happen to your local salesman in your local electronics store who took your $2000 for a tv he knew was never going to work when you got it home and plugged it in ? GET THE POINT .

Add to this hypothetical situation. Let us say the TV works, but the TV studios are no longer broadcasting.

Who do you go to then? Even if the salesman KNEW this would happen, he can't be held at fault because the TV functions.... its the studios that don't.
Last edited by MrLiability; 20 Nov, 2013 @ 10:50pm
#12
Beznel 20 Nov, 2013 @ 11:10pm 
I'm done buying games on Steam. Their policies are water tight, but far too consumer-hostile. The convenience is great, but I'd rather shop somewhere I can trust, thank-you-very-much.
#13
Sir Roadwolf 20 Nov, 2013 @ 11:48pm 
Originally posted by MrLiability:
Originally posted by popy05:
what would happen to your local salesman in your local electronics store who took your $2000 for a tv he knew was never going to work when you got it home and plugged it in ? GET THE POINT .

Add to this hypothetical situation. Let us say the TV works, but the TV studios are no longer broadcasting.

Who do you go to then? Even if the salesman KNEW this would happen, he can't be held at fault because the TV functions.... its the studios that don't.

In this case I imagine you could still bring back the TV within a reasonable amount of time, so long as you haven't trashed it.

In Steams case, if you try to return something, they hold your whole account hostage basically. So it would be like the TV Store saying you can return this, but you can't go anywhere else to buy any other entertainment gear for your living room until we have resolved this issue. Sure you could go somewhere to buy a TV for your bedrom, but we own your living room, so you are SOL... And really that is the danger is owning digital items on steam or any online cloud based mrketplace. If steam shuts down tomorrow, there is no guarentee that you get to keep all your items. For someone like me who has well over $3000 invested in Steam Products, this is kinda scary.
#14
gil0013 21 Nov, 2013 @ 12:06am 
Thank you thank you very much you say all but I hope that he(she,it) is going to make them react I plan to come out of steam if one needs and them of the ad(advertising) on other forum
#15
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Agricultural Simulator 2013 Steam Edition > General Discussions > Topic Details
Date Posted: 20 Nov, 2013 @ 2:31am
Posts: 227

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