[FAQ] Divinity: Original Sin - updated 11/07/14 :: Divinity: Original Sin (Classic) General Discussions

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larian_octaaf [developer] 21 Jan, 2014 @ 3:29pm

[FAQ] Divinity: Original Sin - updated 11/07/14

[FAQ] Original Sin

Have extra questions for the FAQ ?
Reply here or try supportdos@larian.com

A) Major Technical Issues:

Note: please also keep an eye on the anouncements, they contain info on the latest patches and fixes

1) the game does not start up at all:
- check if you have the latest drivers
- check if you meet the minimum requirements for the game
- check if you have a sound device (one that has uptodate drivers and is visible in dxdiag.txt. If you have a sound deviced but its name and drivers end up empty in dxdiag, it is likely the game will not start up. >>> Reinstall sound drivers)
- some people have reported uninstalling AMD Gaming evolved (raptr) fixes crashing on startup. Control panel > programs and features > uninstall raptr software.
- check if the support packages for the game are installed correctly (you can find these in C:\Program Files (x86)\Steam\steamapps\common\Divinity - Original Sin\_CommonRedist)
- if all suggestions above do not help, contact supportdos@larian.com with a report.zip attached from our support tool : http://www.larian.com/OriginalSinAlpha/AnalysisTool_DOS.exe
2) the game starts up but i cannot make a new game (endless loading screen)
- if you are playing from a 32-bit operating system: try lowering the texture quality and try again.
- if this does not fix the issue, contact supportdos@larian.com with a report.zip attached from our support tool : http://www.larian.com/OriginalSinAlpha/AnalysisTool_DOS.exe
3) Strange graphical artifacts on screen or missing letters from dialogs
- Do not force Anti-aliasing via drivers. reset these settings to default and the problem should be fixed
4) frequent crashings during save/load or changing level
- if you are playing from a 32-bit operating system or have less than 4gb of RAM: try lowering the texture quality and shut down any non-essential programs
5) Getting an error message "The files mod Main and/or it's dependencies are invalid"
- If you have started up the editor and made changes to the Main mod or created your own Mod: please delete the following folder:
...SteamApps\common\Divinity - Original Sin\Data\Mods
6) You crash when getting closer to an area (always the same area)
- Please try dragging a new skill or item into every skillbar slot and check if this fixes the issue. The problem is most likely that an item you sold to someone in the barracks was in your skillbar at some point and when you get close to him, this is trying to update your skillbar. Refreshing each slot should fix the issue.

We have a fix in the works for this problem.
7) freezing during loading or crashing on load/save
- try disabling anti-virus software - could be interfering with the game. Some people have reported that this fixes freezing on loading screens.
8) Echo sounds ingame
- Please try manually deleting all files in ..\SteamApps\common\Divinity - Original Sin\ , then reinstalling the game. If this does not help, contact supportdos@larian.com

B) Common questions about the game:

Warning: Spoilers!

1) I cannot find the amulet to open the barrier at braccus:
- These amulets can be gotten in several places in the world, but mainly the one in cyseal is an Enlightened Amulet that you get from Zombie Jake. Chances are you have dropped or stashed this amulet somewhere.
2) My rooms in the homestead do not unlock:
- You need to talk to the npc's in the unlocked rooms for zixzax to unlock the next one
- You need to gather more stones to unlock the next one
- When your homestead is under attack, no more rooms are unlocked until you have solved how to stop the attack

C) Concerning Kickstarter:

1) I'm a backer - where do i get my key?
- How to get your key(s) was posted on the kickstarter webpage:
http://www.kickstarter.com/projects/larianstudios/divinity-original-sin/posts/697369
2) I am a backer and I have two alpha keys. Can I give away my second key?
- You can give away your alpha key but keep in mind that this key does not give access to the full game yet. This is only for Alpha access so do not advertise it as a full game key when giving it to someone. Full game can only be bought via steam at the moment. People who have bought an early access version there will have the full game automatically on release. Kickstarter backers will get new keys to activate once the game has been released.
3) i'm a backer and i have a question about rewards or my pledge:
- try searching in our forums or asking other forum members: http://www.larian.com/forums/ubbthreads.php?ubb=cfrm&c=17
- or contact kickstarter@larian.com

Last edited by larian_octaaf; 11 Jul, 2014 @ 6:44am

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Showing 1-15 of 129 comments

larian_octaaf [developer] 1 Jul, 2014 @ 7:48am

Updated and unlocked thread - please report any major technical issues or solutions to issues, so that others might be helped.

Last edited by larian_octaaf; 1 Jul, 2014 @ 7:48am

bbgact

1 Jul, 2014 @ 8:10am

great work and fast update! :)

Last edited by bbgact; 1 Jul, 2014 @ 8:10am

Shaft [TFF] has Divinity: Original Sin (Classic)

1 Jul, 2014 @ 8:19am

I have an echo sound everywhere, really disturbing. Already sent a report. In addition I can't see the DLC. I've started new game, switched language - no use.

std145 1 Jul, 2014 @ 8:30am

Can't restore the game after alt-tab, i'm using windows 8.1x64 and amd catalyst 14.6 beta 2. PS: And BTW you don't need to uninstall AMD Gaming Evolved App, there's an option to disable monitoring and overlay for each game or you can simply exit the app.

ShadowXENUS has Divinity: Original Sin (Classic)

1 Jul, 2014 @ 8:35am

Me and my GF got a DOU pack (Divinity Original Sin Co-Op Deluxe Pack - Early Access) on the 20th of Jan 2014. Me got the version where I can choose any language (including Russian but it is English in fact), Divinity 1, Divinity 1.5, Divinity 2. Today I got the Source Hunter DLC pack automatically (did not buy separately, appeared by itself).
So I was the buyer.
My +1 got the Gift of the game and after the release she can choose (for now) only available languages. She got (after she redeemed the gift) Divinity 1, Divinity 1.5, Divinity 2. That's all. No DLC. No language selection of not yet complete languages (that's ok).
QUESTION: Whos version of the game is incorrect? Mine is full with DLC but I can choose languages that are not present. Or hers with no languages or any DLC.
Answer here something and fix it please (somehow). I am sure thousands of users have the same issue.

EDIT: Thanks. We need no ingame boosts anyway but love the additional materials.

Last edited by ShadowXENUS; 1 Jul, 2014 @ 10:02am

larian_octaaf [developer] 1 Jul, 2014 @ 9:21am

@shadowXENUS:
I'll paste a post from me from another topic:

When you buy the Digital Collectors Edition you get :
- 2 steam copies of all three games (1 copy for you, 1 copy as a gift), being Original Sin, Beyond Divinity, Divine Divinity
- 1 copy of the DLC

Note to be clear about the DLC ingame:
You do not need this DLC to play the game. It is also not story-related DLC. These are just unique items the host gets one set of when he creates a new game. He can pass this item along to the player in his co-op session if he wants to, but there will always be only one set per co-op session.

So if you and a friend both have the DLC, there will still only be one set of these items in the game session. Only the host controls the creation of the DLC, not the joining player, because this player is joining his story line session.

This would also not make sense lore-wise to have 2 times this unique item in the game world.
Again, if you own the DLC, this will allow you to create games with one set of the items. You can then choose to share these items with anyone joining your session.

@shaft: we are looking into the echo issue - no fix yet
The DLC should be fixed now (not long ago)

Last edited by larian_octaaf; 1 Jul, 2014 @ 9:24am

mateusz.anisko has Divinity: Original Sin (Classic)

1 Jul, 2014 @ 11:27am

why i get always game crush load/save

Schweet

1 Jul, 2014 @ 11:41am

Any information on fixing save/load crashes on 32bit systems? Crashing to desktop at the end of "Waiting for Sync" loading bar #2 almost every time I load or save.
I LOVE this game, but this is making me walk away from it more than play it... save often to keep blood pressure down, indeed.
(I am probably upgrading to 64 bit this week or next, but I am pressing this issue for those that don't want to upgrade or can't afford to and because this issue is just plain bad)

Last edited by Schweet; 1 Jul, 2014 @ 11:43am

Grogu

1 Jul, 2014 @ 11:49am

I like

Schweet

1 Jul, 2014 @ 12:11pm

Lowering the textures to lowest allowed me a bunch more loads before crash, rather than crashing on nearly ever load. That's something, I guess.

Last edited by Schweet; 1 Jul, 2014 @ 12:11pm

#10

zzenn

1 Jul, 2014 @ 12:29pm

Regarding Source Hunter DLC "not working":

Restart Steam. Right click on your game in the Steam library, then pick properties. Check the rightmost tab labelled DLC. It should list the items in your DLC.
I have all mine. It started working earlier today.
The soundtrack, dev images and artbook are in the "SteamLibrary\SteamApps\common\Divinity - Original Sin\CollectorsEdition" folder.

Grail increases armor value by dragging it on top of armor pieces in the inventory.
Trunks are supposed to talk at times while wearing them (as a belt).

#11

Marcel

1 Jul, 2014 @ 12:36pm

I'm on a Mac and the game still doesn't start at all. Just white screen for a few seconds, then it crashes. Just waiting for a fix...

#12

Xentek

1 Jul, 2014 @ 12:37pm

Originally posted by zzenn:
Regarding Source Hunter DLC "not working":[...]
The soundtrack, dev images and artbook are in the "SteamLibrary\SteamApps\common\Divinity - Original Sin\CollectorsEdition" folder. [...]

I bought the base game and then the Source Hunter DLC later on. So I'm missing the Collector's Edition folder (as I don't own it). I have the in-game items but I'm still missing the art and soundtrack. The DLC also isn't being shown in the properties>DLC tab, even though the store page for it says I own it. So as it stands, the DLC isn't fully working for those without the CE.

#13

zzenn

1 Jul, 2014 @ 12:59pm

Originally posted by Xentek:

I bought the base game and then the Source Hunter DLC later on. So I'm missing the Collector's Edition folder (as I don't own it). I have the in-game items but I'm still missing the art and soundtrack. The DLC also isn't being shown in the properties>DLC tab, even though the store page for it says I own it. So as it stands, the DLC isn't fully working for those without the CE.

I did the exact same thing. I bought the base game and then the Source Hunter DLC. I don't know why it made a CE folder and put it in there, but it did :)

Last edited by zzenn; 1 Jul, 2014 @ 1:00pm

#14