Saints Row IV

Saints Row IV

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Deep Silver  [developer] 14 Dec, 2022 @ 4:44am
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Saints Row IV: Re-Elected issue thread
Hi everyone,

We are aware of a number of issues occurring with the SRIV Re-Elected upgrades on PC - we are actively investigating the following:

Saves not working - Fixed
crashing/not starting on Epic and Steam
SRIV Legacy Branch pulling the wrong build on Steam - this should now be fixed
Mods not working correctly

If you have found anything else then please let us know via support. https://helpcenter.plaion.com/us/games/SRIVRE

***IMPORTANT*** in the case of saves it is very important you send us your save files so we can see what format they are in and please let us know the file path on your PC where they are saved, this is critical to us working out what has gone wrong with these, as we have been unable to replicate these issues so far. We also will need information on if your issues have come from an old installation or a fresh new install.
Last edited by Deep Silver; 19 Dec, 2022 @ 9:36am
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Showing 1-15 of 399 comments
Satsujinki 14 Dec, 2022 @ 4:49am 
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Ok first thing that I really dont plan to reply this game anymore. Thanks to your mess.

And this would be great if you could give us like an optional to play with/without EOS. Like a real annoying way to ask me to create an epic account which I never asked for it.
T-Khan 14 Dec, 2022 @ 5:00am 
I am trying to run GOG version, although I have a Steam one also. Just wanted to test if mods actually work. However, I could not go that far.
First, Epic Launcher tried to install automatically. That's just dirty.
Second, I am getting an error about xinput1_4.dll missing. I'm on Win 7, probably because of that. I kind of worked around that, but then it just crashed after loading a 91% savegame. The only save game that is not crashing immidiately is 4% completion, instead it's just loading forever.
P. S. Cannot start a new game either. After about 10 seconds loading music cuts, and loading screen continues forever in silence.
Also, I don't understand a problem with save files. I could use them on the old game version interchangeably in GOG or Steam. I could load saves from like 2014. Never even thought they could be in different format or something.
Last edited by T-Khan; 14 Dec, 2022 @ 5:23am
Starry Cube 14 Dec, 2022 @ 5:10am 
... save files hasn't to be changed format in any case in a first place! This is a decently OLD game, such thing just shouldn't have happened...
What's an "update", afterall, that just broke the whole game down?
Stability just ruined: game going to crash any moment, mission triggers getting stuck, clothers and vehicle parts glitching and a lot of other "adventures" going on... My personal addition in this list is numerous errors about losing connection while i wasn' t even conencted to anywhere/somebody...
Game is just Broken, what about the principle: do not fix what is not broken?
How could this happen at all?
What have you done?
Imho, If you needed to work on something - it would be better to finish Mike 'Idol Ninja' Watson's project of restoration the full functionality of SR2, than ruin a game that works.
I'm sorry for not being polite enough, but it drives me nuts in so many levels.
I just cannot understand How and Why all of this could be happend.
ExtremeDie 14 Dec, 2022 @ 5:11am 
Hi, I've submitted my save files through the support link. Hopefully can be solved ASAP. Thanks :health:
T-Khan 14 Dec, 2022 @ 5:26am 
Last edited by T-Khan; 14 Dec, 2022 @ 5:27am
Warlord Chrome 14 Dec, 2022 @ 5:27am 
Installed it after ages on my new computer with windows 10, specs are more than enough for it to run on ultra or whatever the hell the maximum setting is called, but it crashes right after the start. first loadingscreen is like 80% done, but nothing happens after that.
LiOD 14 Dec, 2022 @ 6:11am 
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Just undo the update. Nobody who bought the game on Steam wants to use the Epic Online Service. Since the game is not playable anyway because of all the bugs, you better undo everything instead of trying to fix your mistakes.
Online disconnections and the camera issue?
Tharon 14 Dec, 2022 @ 6:32am 
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Restore the original (Game of the Century) version and put the Re-elected in a different branch, because the Re-Elected is a worse version than the old. Also some paid DLC are missing.

Or, even better, restore the Game of the Century version and give the the Re-Elected as a gift to all owner of the the game of century version. Like you should have done in the first place.
Last edited by Tharon; 14 Dec, 2022 @ 6:33am
Mickstache 14 Dec, 2022 @ 7:46am 
the game doesn't start for me anymore

when i press play it seems like something is loading, but after a bit nothing happens

and the stop button turns back to a play button

also:
the same after verifying the cache, altho the redistributables seemed to be installing some epic online services crap than i dont want. and the game still didnt work.

so thanks for that and breaking the game
Last edited by Mickstache; 14 Dec, 2022 @ 7:47am
NicaTane 14 Dec, 2022 @ 7:47am 
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Just make the Game of the Century Edition available again. I don't want/need Epic, crossplay or whatever else you possibly added/changed with Re-Elected.
EtaYorius 14 Dec, 2022 @ 8:06am 
Can the the Epic requirement be OPTIONAL? I don't have any friends using EGS, only on Steam and i also don't have an Epic account either... so i would really appreciate if this EOS be optional for people who want to explicitly use it.
Tiny Elvis 14 Dec, 2022 @ 8:09am 
that's weird
first two times i started it it tried installing epic, both times i cancelled.

now it's not trying to.
Ocsabat 14 Dec, 2022 @ 8:24am 
Below are the errors displayed in Event Viewer in 'Windows 7' each time I try to start the game...

Event 1 The disk designated as 'M:' is a fixed disk.

Faulting application name: sr_hv.exe, version: 1.0.0.1, time stamp: 0x6391c141
Faulting module name: sr_hv.exe, version: 1.0.0.1, time stamp: 0x6391c141
Exception code: 0xc000001d
Fault offset: 0x0000000000eca3fd
Faulting process id: 0x1e60
Faulting application start time: 0x01d90fd68eaf5330
Faulting application path: M:\SteamLibrary\steamapps\common\Saints Row IV\sr_hv.exe
Faulting module path: M:\SteamLibrary\steamapps\common\Saints Row IV\sr_hv.exe
Report Id: ce672eb3-7bc9-11ed-837d-00051b90ba43

*********************************

Event 2 None of the reasons below Apply to my system.

Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Saints Row IV because of this error.

Program: Saints Row IV
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0
Last edited by Ocsabat; 14 Dec, 2022 @ 9:12am
Ruben Sanchez 14 Dec, 2022 @ 8:57am 
После обновления не могу зайти до этого ничего не происходило а потом попробывал через sr_hv cначало показал что нету xinput1_4.dll даже когда я это исправил ошибка появилась другая:
Имя события проблемы: APPCRASH
Имя приложения: sr_hv.exe
Версия приложения: 1.0.0.1
Отметка времени приложения: 6391c141
Имя модуля с ошибкой: sr_hv.exe
Версия модуля с ошибкой: 1.0.0.1
Отметка времени модуля с ошибкой: 6391c141
Код исключения: c000001d
Смещение исключения: 0000000000eca3fd
Версия ОС: 6.1.7601.2.1.0.256.1
Код языка: 1049
Дополнительные сведения 1: 6abd
Дополнительные сведения 2: 6abdaabc202a391f5eb3026b34f17486
Дополнительные сведения 3: ee7e
Дополнительные сведения 4: ee7e7ab2ab081f9f896033c5f050de0d
Пробывал переустанавливать не помогло даже EGS не помогла. До этого обновления было всё нормально(ни вылетов,ни ошибок,ни повреждения сохранения и.т.п). Ждём фиксов или говорите как-же это исправить:steamfacepalm:
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