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Thank you for this awesome game!
Discord, Twitch, Whatsapp, Telegram, Instagram, Teamspeak, and so many other hubs i forget it´s getting freaking crazy TBH.
If Iam interested in a game, I check out there discussion group first, if I don´t see any feedback from the devs in the discussion group, I might not buy the game. Specially if the game is in EA.
Not everybody bothers with adding Discord, or looking through threads for support/feedback, and they don´t need to be a triple A studio to give support on there discussion group. That´s what a discussion group is for, to discuss anything realted with the game.
Are we entitled to get support as you say? Yes in my opinion because it´s in EA. Once a game is fully released, then the devs may consider not to give it any more support, which depends on the life cycle they want to give the game. On full release you could say your not entitled to get support, but before that, it would be logical to do so.
It´s not about what´s convenient for me, as there´s others out there that don´t want to go throught all the kid reactions on Discord. They want to go that route, fine but not everybody thinks likewise no matter what you think.
You, the team, and everybody is free to do what they want, and Iam not saying anything that´s not real or negative here, if you can´t take it, don´t bother...