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We are glad to have you among us in Wild Terra 2 and sorry to hear that you've faced some difficulties. You are welcome to join official discord channel where the main communication with developers is going on and other players often come to help co-players.
1) Right now there are no plans for additional non PvP servers.
2) Regarding your issue with quest it would help if you'd record a video to show what you do to complete it and how it does not work. There is no known issues with that quest and there were no reports earlier that latency could prevent it from completion, therefore without more details it's hard to tell what went wrong in your case and how to correct it.
https://gtm.steamproxy.vip/app/1134700/discussions/0/634541741925517574/
as far as I can see it's different thing because in case you linked, person did not know how to cut the wall with the axe that has been picked up and equipped (which is just the lack of experience and unacquaintance with the user interface) while in case of the author of this thread person could not pick up the axe overall and it might have really been a bug if its really as described.
Did you get the issue resolved?
All the information I needed to not buy the game.