There are three types of emergencies:

Major, Main and Side missions which vary in scale but does not necessarily mean they are any less difficult or complex.

Your performance will be rated in Gold, Silver or Bronze against two criteria:

1. Whether you took longer than the time threshold to complete the mission.
(i.e. put out all fires and rescue all victims).

2. Whether there were any casualties (including victims, you and your teammates).

Gold Rating: Complete the mission and meet both criteria.
Silver Rating: Complete the mission and meet only one criterion.
Bronze Rating: Complete the mission but fail to meet both criteria.

Halligan
- To pry open windows and doors. Your best friend.

Axe
- To destroy large breakable windows, most doors and walls
- Very useful in Trapped in An Episode

Circular chainsaw
- To cut open metal gates and ceilings to create ventilation and entry points

Supply hose (yellow)
- Swing your mouse counter clockwise, clockwise, then counter clockwise to create water supply

Attack hose (red) and nozzle
- Remember to attach the nozzle
- Right click to switch between stream and spray
- Stream cools things quicker, can reach longer distance but only covers a small area
- Spray cools things slower, limited reach but covers a much bigger area

Water
- Can put out any ordinary fire
- Can switch between stream and spray
- Water on burning flammable liquid will make it worse
- Water on grease fire will make it worse
- Can suppress but not eliminate electric fire
- Can suppress but not eliminate gas leaks

Foam
- Can put out any ordinary fire
- Only comes in stream not spray
- Required to extinguish flammable liquid fires
- Foam on grease fire will make it worse
- Can suppress but not eliminate electric fire
- Can suppress but not eliminate gas leaks

Fire extinguisher
- Can put out any ordinary fire
- Only comes in spray not stream
- Required to extinguish grease fires
- Limited use. Will run out
- Can suppress but not eliminate electric fire
- Can suppress but not eliminate gas leaks

Flashlight

Thermal imaging tool
- Helps you spot any small pockets of fire through walls

SCBA
- Mandatory unless you enjoy coughing to death

The following are general rules that apply to all scenarios which would help you achieve gold ratings.

What makes you fail to get a gold rating 9 out of 10 is because your team failed to rescue all victims in time, which means as a general rule you should always try to locate and rescue as many victims as you can as early as possible.

First Priority: Gain entry and rescue victims

First thing is to grab a halligan / a circular chainsaw / an axe (depending on the situation) with you instead of wasting time to build water supply line or carry an attack hose to put out fires (most of the time it would be best to carry a halligan as locked doors are most common).

The idea is to gain entry into the building ASAP and start locating and rescuing victims before the fire spreads as it will become a lot more difficult to fight through smoke and fire to get to the victims later. The first few minutes is your best chance to save everyone before the fire escalates.

The only reason for you to use your hose and nozzle at this stage is to clear a path to the victims.

Break open locked doors and drag people out like a maniac is what you do.

Second Priority: Eliminate material fire sources

This should be done simultaneously if it does not take too much of your time.

Deal with them early will make it easier for you to save the victims (and control the fire) but taking too long means less time for the victims.

Locate and turn off power boxes and gas valves.
Put out flammable liquid fire sources.
Ignore the small fire spots and focus on major sources.

Third Priority: Control and eliminate fire

Control fire spread, clear the building and hunt down all small pockets of fire.

DO NOT open every window, door and gate you see. Fire can spread out of control faster than your team can put them out. Close them if things are getting out of hand or you start wondering why the fire just won't go away or even escalates further. It's not your fault. It's the invisible oxygen that's constantly flowing in and feeding the fire. This is especially true in the map with a huge industrial warehouse and a large fuel tank inside (can't remember its name).

Things to consider (depending on situation):

- Your HP will replenish itself after a few seconds. You can take advantage of this

- Drop a halligan or an axe somewhere safe and handy for later pick-up to save time (so that you and your team won't have to go back to the firetrucks to get them)

- Drop your nozzle somewhere safe to avoid losing it to fire when you return to retrieve it later

- Ventilation is not necessary to attain gold ratings most of the time

- Avoid breaking windows / opening doors / breaking walls if possible to control fire spread

- Don't open the door or windows if you're certain that backdraft will occur / flashover is happening in that room. Leave it for last. Fire tends to spread uncontrollably if you do. You will find no live victims in these rooms anyway and it will only hinder your progress.

Examples:

There are several ways to gain entry into a building or room:

1. Through unlocked doors (with or without ladder)

2. Through locked doors (with halligan and/or ladder)

3. Through breakable walls (with axe)

4. Through opened / broken windows (with or without ladder)

5. Through breakable windows (with or without ladder)
- Small windows can be taken down by water stream from your nozzle
- Some large windows can be taken down by water stream from your nozzle
- Locked small windows can be opened with a halligan
- Large windows can be destroyed with an axe
- Reinforced industrial windows cannot be destroyed by any means

6. Break windows from inside/outside then make entry through aerial cage

7. Through collapsible floors
- Jump through collapsed floors to the room beneath you at a temporary cost of HP

Things to consider (depending on situation)

- Don't be afraid of running through fire to reach your destination

- Sometimes it's quicker and safer to fall / jump through collapsed floors

- You can sustain burning for a few seconds before you are incapacitated (depends on the fire). Take the pain and open locked doors or rescue victims if necessary

Conscious victims:

- Scream for help and you have to ask them to follow you to safety

- Only considered rescued after they have been handed over to the paramedic outside

Unconscious victims:

- Can only carry one on your shoulders

Things to consider (depending on situation):

1. You can simultaneously carry one unconscious victim and ask multiple conscious victims to follow you to safety.

2. Carry and drop unconscious victims at somewhere safe so you may run back to rescue more if necessary. Same goes for conscious victims.

3. The first few minutes is your best chance to save everyone before the fire escalates.

4. Sometimes you have to fight through fire and locked doors to get to your victims quickly before they die. Good practice to have your nozzle and halligan somewhere near, safe and convenient.

Ordinary fire:

- It feeds on oxygen and creates smokes.
- Can be extinguished with water, foam and fire extinguisher.

Non-recurring fire sources:

Flammable liquid fires
- Nasty and stubborn source of fire.
- Often somewhere deep within a big fire that is hard to control and eliminate.
- Sometimes need to fight your way through the fire and put it out first.
- Can only be extinguished with foam.

Grease fires
- Comes with signature sound of burning oil.
- Often somewhere deep within a big fire that is hard to control and eliminate.
- Sometimes need to fight your way through the fire and put it out first.
- Can only be extinguished with fire extinguisher.

Recurring fire sources:

Electric fires
- Have to switch off the power box(es).
- Often located outside ordinary homes, inside "staff only" rooms or balconies.

Gas leaks
- Have to turn off the gas valve(s).
- Gas valves are traceable by following the pipes.
- Often located inside "staff only" rooms and occasionally on the roof.

Ventilation
- To vent hot air and smoke
- Not necessary in most cases
- You can navigate through smoke by crouching
- Can help victims breathe but risk fire spreading near their locations

Close doors and windows
- Limit oxygen in the room and help you fight against fires
- Stop / delay fire from spreading

Avoid opening / breaking windows unnecessarily
- Careful use of stream to avoid breaking windows by mistake

Just an example: Happened to me yesterday when a teammate broke the windows right after I had put out all the fire in the store. The whole place went up in flames again in seconds and deleted all my hard work.

Locate and eliminate material fire sources
- Flammable liquid fires
- Grease fires
- Electric fires
- Gas leaks

Glowing walls and objects
- Prone to re-ignite themselves in time as there's still fire in there
- Cool them down a while longer before you leave

Spray at the fire at the ceiling first and slowly divide the big fire into smaller, isolated pockets.

Leave rooms with backdrafts for later they can't spread unless you open the door.

Tackle the big ones first. These are the ones that spread quickly.

Fuel cans
- Blow up and create new fires when heated

Flammable liquids on the floor
- Become flammable liquid fire if ignited

Collapsible floors
- Floor tiles with cracks.
- Will receive warnings when you step on it
- Will hurt you as you fall to the floor beneath you
- Will immediately incapacitate anyone who falls more than one story

Fuel tanks
- Large red tanks
- Stop fire from reaching it
- Evacuate when you spot jet / gas leaking from its top
- Will immediately incapacitate everyone nearby when explodes