We hope to implement an in-game bug reporting and feedback tool in a not-too-distant future update! Until then, the best way to get a bug report to us is via the dedicated bug reporting channel (bugs-n-feedback) in our Discord[discord.com] as it helps us gather more information. Please see the core information section below for details of what to include in your report.

If you don't have access to Discord then you can send an email to us at support@spiltmilkstudios.com


One bug per report please! Please include the following:

• Clearly summarise the bug in one or two sentences. Explain where you were in game and what you were doing when you experienced the issue. Please give reproduction steps if possible.
  
• Your save files and player logs:
  
  • Go to the following file path in Windows Explorer: %userprofile%\AppData\LocalLow\Spilt Milk Studios
    
  • Zip up the entire TrashGoblin directory and send it to us
• The build version you are on, visible in the bottom right of the title screen.
  
• Your system specs, particularly if the issue is performance related (screenshots of the System and Display 1 tabs from DxDiag are ideal!)
  
• Other relevant attachments (e.g. screenshots/video for graphical and text issues)

Trash Goblin save files (saveinfo.dat, save_0.dat and so on) are located at the following file path, just type it into Windows Explorer:


Trash Goblin doesn't yet support proper Linux builds, which means the save files and players logs are not set up to populate in the usual place (~/.config/unity3d). The full file path is listed below, though because of the chunkiness of sending files via the Deck, we recommend turning on Steam cloud save and sending the files from a PC if you have access to one.

N.B. When sending bug reports to us, it can be helpful if you back out to the Spilt Milk Studios directory and zip up the entire TrashGoblin folder and send that to us!

Trash Goblin's player.log and player-prev.log are located here:


Trash Goblin doesn't yet support proper Linux builds, which means the save files and players logs are not set up to populate in the usual place (~/.config/unity3d). The full file path is listed below, though because of the chunkiness of sending files via the Deck, we recommend turning on Steam cloud save and sending the files from a PC if you have access to one.

N.B. When sending bug reports to us, it can be helpful if you back out to the Spilt Milk Studios directory and zip up the entire TrashGoblin folder and send that to us!

Trash Goblin's crash are located here:


N.B. When sending bug reports to us, it can be helpful if you back out to the Spilt Milk Studios directory and zip up the entire TrashGoblin folder and send that to us!

Please make sure your video card drivers are fully up to date. This is especially important for Intel integrated GPUs and it’s best to check the manufacturer’s website than rely on Windows:

Intel HD Graphics[downloadcenter.intel.com]
Nvidia GeForce[www.geforce.com]
Other Nvidia cards[www.nvidia.com]
AMD/ATI cards[www.amd.com]


If you have more than one graphics card Unity3D can sometimes fail to select the best one. Usually updating your graphics drivers or creating a profile for Trash Goblin in your graphics driver's control centre can help.

You can check which graphics card Trash Goblin is using right at the top of your player log - look for 'Renderer'.

If you are experiencing exceptionally poor performance, it could be that your graphics card has defaulted to the Basic Render Driver. Microsoft Basic Render Driver is a fallback driver that Windows uses if it can not find the drivers for the graphics card.



You either need to enable your dedicated graphics card or update your graphics driver, there's a great guide for both here[www.drivereasy.com]

Occasionally game files can become corrupted and this may present in different ways such as endless loading screens or a trinket not spawning in during the tutorial. To resolve this you need to verify your game files, take the following steps:

1. Right click on the game in your library and select Properties
   
2. Select Installed Files tab on the pop up window
   
3. Click the Verify Integrity of Game Files button
   
4. Now run the game and see if the issue has been resolved

It's rare but if you're not seeing any customers then some of your game files may have become corrupted on your machine. Please follow these steps to resolve the issue:

1. Right click on the game in your library and select Properties
   
2. Select Installed Files tab on the pop up window
   
3. Click the Verify Integrity of Game Files button
   
4. Now run the game and see if the issue has been resolved

If you're seeing a n endless black loading screen when attempting to travel to different districts then it's likely some of your game files may have become corrupted on your machine when downloading updates from Steam. Please follow these steps to resolve the issue:

• Right click on the game in your library and select Properties
  
• Select Installed Files tab on the pop up window
  
• Click the Verify Integrity of Game Files button
  
• Now run the game and see if the issue has been resolved