Home Safety Hotline

Home Safety Hotline

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HSH full guide [beginner + DLC friendly]
By MidderSkidder
Full HSH guide with tips and spoilered answers. I am at 10/11 achievements right now, but am close to the 100% achievement.
Note: this may not be 100% accurate yet, and I am too squeamish and paranoid to do this all in one sitting.
   
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Introduction
I know there's plenty of guides covering this, but I'm not letting all of my phone notes go to waste.

This is a full guide, but not 100% accurate yet. As this is beginner friendly, the answers will be spoilered and there will be tips on what's important.

I would not like answers given to me, but I'm okay with suggestions - if you'd like call trainer to be added, let me know please!

As for game stuff, I'd suggest checking into the options before playing just in case. These are also fictional scenarios, callers, and content - please know that before playing.
Monday
Every day will start with a call from Supervisor Carol. Don't forget to watch videos and read mail, I think it's interesting lore bits. You can view the entries and listen to them before if it's not too hard for you.

Caller - John
Hint - Infestation, specks of dirt that look like coffee
Answer - Cockroaches

Caller - Grace
Hint - Squeaking sound which is similar to a recording
Answer - Mice

Caller - Hank
Hint - Huge piles in yard, spotting movement, the fact it's in the yard
Answer - Mole

Caller - Twig Sigmund
Hint - Cannot answer false callers
Answer - You'll occasionally get false callers, nothing to worry about.

Caller - Tim
Hint - Very long grass, sick kid, headache mention
Answer - Ticks
Tuesday
More entries incoming - you will receive them after Carol notifies you about these. This is the start of unrealistic entities.

Caller - Mike
Hint - Sneezing, issues with ventilation, online inside.
Answer - Black mold

Caller - Hunnigan
Hint - House thieves that clean, sounds from living room.
Answer - Common Hobb

Caller - Buzz Goober
Hint - Another false caller, just listen and ignore.
Answer - Cannot be answered.

Caller - Michelle
Hint - Crawling in the walls, teeth marks in bedpost
Answer - Mice

Caller - Fred
Hint - soft scratching sound, traps that don't work, pest in the walls.
Answer - Carpenter ants

Caller - Dan
Hint - Breaking in and cleaning, going through papers and organizing.
Answer - Desk Hobb
Wednesday
I just caught onto some lore stuff - that annoying person over mail was likely a failed employee, and there was a mention of a missing child taken by a bush. More information from Carol.

Caller - David
Hint - Creature as large as his dog on basement stairs.
Answer - Stair slug

Caller - Peter
Hint - Sounds from bathroom faucet anytime it runs, no mention of cleaning, nasty smell.
Answer - Frozen pipes

Caller - Quaid
Hint - Can't recognize a face, mentions of something being all gone.
Answer - Memory Wisp

Caller - Fred Pinball
Hint - False caller, just ignore. Read entries during or before this, the internet is down next call.
Answer - Can't do anything about this one, just skip and wait.

Caller - Harvey
Hint - Sharp things on sheets, itching.
Answer - Bed Teeth

Caller - Wanda
Hint - Bedroom wall doesn't look right, peeling and cracks.
Answer - Termites

Caller - Gary
Hint - Starting to have power outages, weird living room noises and denying a constant offering of cream.
Answer - Boggart
Thursday
Another video, and cat for pest control. I believe this cat may be related to the same things as last night. Video is about smart mice, which also seems intentional considering what I've caught onto. As always, Carol will greet you to update your permissions.

Caller - Ash
Hint - Stomach bug, home grown food, a lasting pain.
Answer - False Beet

Caller - Felicia
Hint - Shadow in window at night of what is accused to be a stalker, hearing breathing whether window is open or not.
Answer - Night Gnome

Caller - Belinda
Hint - Home ventilation issues, banging from ceiling, decreased air quality.
Answer - Attic Gnome

Caller - May
Hint - Last seen tucking him into bed, complaint of bees and constantly worried about them.
Answer - False artifact

Caller - Leo
Hint - Cracks in basement walls, half-eaten cheese out on the floors.
Answer - Fracture Hobb

Caller - Gub Rubber
Hint - False caller, do nothing.
Answer - Just ignore the call.

Caller - Phil
Hint - Worst headaches, eyes looking pink, can't find anything online and was told to call here by a doctor who won't share what's up.
Answer - Fae Flu

Caller - Kyle
Hint - Holes everywhere in the house, dog is nowhere to be found
Answer - Unicorn fungi

Caller - Jackie
Hint - Torn up living room after coming back from vacation, covered in soil and plants
Answer - Travel Gnome

Caller - Larry
Hint - Something in basement, smells like a sewer, collection of awful noises, sounds like a lot of water.
Answer - Cellar grotto
Friday
To continue what's going on, the creature in the hole says it isn't safe there, that there's been a breach, and shows a picture of the exposed hole with the cat peering in.

Caller - Patrice
Hint - Gone for days, tree growing in the shed unexpectedly which is covered in torn fabrics, leaking black substance
Answer -Sprig tree

Caller - Robert
Hint - Clattering noises from the kitchen, looks spotless
Answer -Common Hobb

Caller - Pamela
Hint - Sings at night, security alarms not working, sound in greenhouse
Answer -False flower

Caller - Flipper
Hint - False caller.
Answer - Just ignore and move on

Caller - Carol
Hint - Here to notify you about false callers
Answer - Might've just turned them into mice

Caller - Andy
Hint - Big nasty insect fly in through the window, awful burning smell
Answer -Lamp Sprite

Caller - Albert
Hint - Took daughter while she was playing in toy box, mentions awful tendrils
Answer -Floor roots

Caller - Helen
Hint - Can't see herself, gone and stolen
Answer -Mirror Nymph

Caller - Ramona
Hint - Needles, cans, metal scrap and such just turning up on living room carpet
Answer -The Horde

Caller - Maple
Hint - Flashing bright lights through windows at night, can't see who/what
Answer -Night Wisp

Caller - Patty
Hint - Found a door, desire to enter, mention of the good feeling wind
Answer -Portal

Caller - Jules
Hint - squid in the bathroom, slithering near sink, spotting tentacles
Answer -Soap Sprite
Saturday
False callers will stop and so will the random warning Emails. Finally unlock all entities. Another random thought - perhaps the video from the day is related to the next day.

Caller - Brittany
Hint - Animal flapping around in cellar, getting into the wines
Answer -Wine Sprite

Caller - Ruth
Hint - Leak from desk, children overly curious about the smell
Answer -Wood secretions

Caller - Howard
Hint - Feeling of being watched, seeing eyes in the trees, asking about taking anything off the property (mowing grass or eating fruit that grew there)
Answer -Spriggan

Caller - Jay
Hint - Never been better, leaves moving weirdly and wrapping around the house strangely
Answer -Autumn vines

Caller - Jill
Hint - Not in the right spot, wrong family, confusion on how she got there
Answer -Neighbor's doorway

Caller - Claire
Hint - Awful smell and pile on dinner table
Answer -[/spoiler]Fae Feast[/spoiler]

Caller - Paul
Hint - Kids can't sleep in their beds due to itching
Answer -Bed bugs

Caller - Charles
Hint - Home heater having issues, child's mouth bleeding and hurting.
Answer -Leprechaun

Caller - Edward
Hint - Clothes going missing, whoopee cushion like sound
Answer -Troll

Caller - Sheila
Hint - Loose tea leaves, awful buzzing sound
Answer -Tea Sprite

Caller - Christie
Hint - Sleeping troubles, shortness of breath in only one bedroom
Answer -Bed Hag

Caller - Carla
Hint - The singing in the background. (Listen to recordings for hints)
Answer -Whistling fungi

Caller - Rachael
Hint - Terrible smell, issues with dog
Answer -Pooka

Caller - Flipper
Hint - None.
Answer - Squeak squeak
Sunday
The last stretch and the hardest day! I suggest viewing the entity browser, but no pressure to! Good luck on your promotion! You will not be able to view entities here, so use the entity browser if you'd like to see. The screen will shake as you progress down, but that doesn't mean you're wrong.

1st caller
Hint - Followers of queen, many
Answer -Bees

2nd caller
Hint - Not living but moving, weak and collapses after fulfilling purpose (check entity browser for this one, I thought it was trickier.)
Answer -Animation

3rd caller
Hint - Friend to water, giving it to the willing dry.
Answer -Rain Nymph

4th caller
Hint - Harbinger of death and forever nuisance.
Answer - Not Dorcha, Mirror Nymph, nor Warlock Remnant
House Fly

5th caller
Hint - Those who have too much get lost inside
Answer -Closet Labyrinth

6th caller
Hint - I don't actually know, but I'd assume related to the outdoors and the tread to tread no longer bit, mention of companions of the garden.
Answer - Not Mirror Nymph, nor mole, not False Rose Bush
Seedling

7th caller
Hint - I don't actually know, but likely bringer of destruction, consumer of the weak and reckless, and related to the oil and light
Answer - Not Lamp Sprite, Night Wisp, nor Portal, nor Dorcha, not Bed Hag
House Fires

Final caller
Hint - Seeker who unconditionally delivers fate
Answer -Dorcha

These WILL give you a promotion, but I still work to get 100% for guide and my own sake.
Seasonal worker
The DLC was a great addition! There's no real reason for me to add this, but I don't see why I shouldn't. Please remember this is completely fictional and you can quit if you need.
3 days until Christmas
If you're new to this, the cheer levels is how much until you get a Christmas demotion. As in the base game, Carol will update you daily. You don't have every entity this time, so it makes things a bit easier. Downside is the DLC contains some of the deadliest entities.

Caller - Gerald
Hint - Flickering tree lights, tree sets on fire if wrong
Answer -Pine Sprites

Caller - Janet
Hint - Squeaking and scurrying.
Answer -Mice

Caller - Robin
Hint - Snow mounds from every angle, slipped on some water
Answer -Snow Golems

Caller - Chester
Hint - Paranoia and obsession with 'the wild man', calling to find ways to spread the word
Answer -Forgotten Boggart

Caller - Carl
Hint - Weak and insists on needing more
Answer -Sugar Wisps

Caller - Toni
Hint - Scurrying, scratching, and small round pellets
Answer -Mice
2 days until Christmas
Still the same stuff - Twilight report and new entities.

Caller - Christine
Hint - 20 additional members, got a sickness
Answer -Elves

Caller - Charlie
Hint - Dead but speaking, begging to have that fact changed
Answer -Time Wisps

Caller - Angela
Hint - Audio cue of screeching, will match up with a new entity
Answer -The Mare

Caller - Holly
Hint - Missing neighbor, feathers on neighbors porches
Answer -False Carolers

Caller - Ronda
Hint - Thick slime residue by vents, scaring cat
Answer -Lussi

Caller - Kim
Hint - The call gives you the answer, don't second guess it
Answer -Avalanches

Caller - Sam
Hint - Dog sneezed on him, feeling a bumpy growth under skin
Answer -Red Nose

Caller - Steven
Hint - Squeaking, coming in to steal warm outfits, security cameras for safety like break-ins were useless
Answer -Troll