Technical support scam refers to any class of phone fraud activities in which a scammer claims to offer a legit technical support service, often via calls to unsuspecting users.Calls are mostly targeted at Microsoft users, with the caller often claiming to represent a Microsoft technical support department.The scammer will typically attempt to get the victim to allow remote access to their computer. After remote access is gained, the scammer relies on tricks, typically involving utilities built into Windows and other software, in order to gain the victim's trust to pay for the "support" services. The scammer will often then steal the victim's credit card information or persuade the victim to log into their online banking account to receive a promised refund, only to steal more, claiming that a secure server is connected and that the scammer cannot see the details.

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