Hey there! I do appreciate you for sharing this review, and hope that I can assist you here. To resolve this, we definitely want to ensure that you are using the correct NAT Type[support.ubi.com], which would be either an Open NAT or a NAT Type 1. To achieve this, you'll need to forward your ports with these connection troubleshooting steps[support.ubi.com] here. If you continue to have issues, please contact us at Ubisoft Support[support.ubi.com] for one on one assistance!