We can not see support tickets. We have the same access to support as everyone else, we can not escalate your support ticket or do anything about cooldowns, account locks, trade/market bans, Community bans, VAC or Game bans. These are all the pervue of support.

https://help.steampowered.com/

It may take a few seconds to load (longer if crappy Internet) and you should scroll down and look at the whole page.
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If you contact me asking things available in the FAQ, I will most likely not respond.

When/if you contact me, don't ask me if you can ask me a question... that is a question.
State your intent in the first message. Anything else will probably be met with sarcastic responses.

If your first message indicates you have not read this or the "View more info" link near my avatar above, I might not even answer you.