********EDIT 2********
2000 more hours into the game and the ban system is still faulty. No appeal system, and game bans rather than chat bans. Great game but such a shame about certain features.
********EDIT 1********
The main purpose of this thread is to show my views on the new ban system, as well as alternatives for instant bans / permanent bans. Since there is no appeal system, there are some cases that haven't been taken into account, and I discuss them in my edit below the main thread.
**********************
New ban system is ridiculous.
1. The "Language Ban" list isn't public, so how can you expect anyone to know what is acceptable to say? Understandably there are obvious words, but some "racial slurs" have other meanings at a school playground, or in different countries.
2. 24 Hour Ban to introduce to the ban system?? Most people play weekends which means that the very first ban accounts for half your weekly gaming! That's equivalent to an 84 hour ban (more than your "second ban" duration).
3. Permanent ban after 4 convictions?!?!? Players invest quite often upwards of 100's of pounds or dollars or euros, and the best answer to bad language used by your community is a permanent ban? I am going to list some alternatives below, that also happen to be more relevant to the offence committed, and it took me 5 minutes to come up with...
4. What is your plan to combat troll parties of 3 that will get players instant banned if they all report at the same time? I have witnessed these troll parties bully people viciously in the past, then when that person gets upset and eventually retaliates they get banned for it. How is a system that allows 3 bullies to overpower 1 innocent player a "fair system"???

Anyway, here is my list of alternative methods;
>A warning report that allows innocent players a chance to correct their mistakes, by suggesting that they don't lash out in anger OR it will result in a 24 hour ban
>Following the previous option, an hour ban instead of a 24 hour ban for the first ban, same reason as prior
>Restricting voice and text chat for players that have abuse *voice and text chat* rather than banning them from the game completely (seen as they still should have the right to access the servers they have paid for, just not the features they have abused)
>Ban count reductions for good behaviour. This means that if you have a certain number of months of not having a ban, then your total ban count gets reduced so that the previous ban doesn't count towards you ultimately getting permanently banned (Everyone deserves the chance to correct their mistakes, and no-one should have to play with the fear of slipping up or even getting a typo)
>An option for you to compete against the ban allegation and tell your side of the story. As I am sure administrators have access to the full chat history and gameplay footage, players could appeal their innocence (for issues such as typo's, bullying and other such issues)

To be honest, with the ban system as it is, Rocket League and thus Psyonix gives the impression that they support bullying and that they do not appreciate the continual support of their community. This and this alone is the reason for my negative review of the game, and I will be happy to change it once this issue gets fixed.

********EDIT********
Below I am going to list a couple of examples of bans that would need a more sophisticated ban system for justice to be done.
>Replying to a question with 'You cant' but accidentally mistyping the 'a'. The suggestion here is that someone is reporting you before you can correct yourself in chat, so the admin in charge of banning you has no idea that it was a typo.
>Forgetting that your discord push to talk and rocket league push to talk are the same button, so whilst someone ingame thinks you are hurling abuse at them you are actually just sharing a back and forth with your mates in a different app. Now I don't know how the verbal harrasment system works, because Psyonix won't tell us, but if it is a stacking up of reports that gets you banned then this innocent mistake would contribute to that.
>A younger player asking the meaning of a word they have just read / heard. I have personally seen this happen ingame a lot. The context for this one is that the original offender can choose when to report the young player meaning their comment won't be in the report. (This is a double problem since whilst the innocent / curious young player gets banned, the original offender can continue playing rocket league happily).
Now I know that there are other variants of these examples, and probably some examples that I haven't covered, but I think these cover the main ones. I am also happy that there is a system to ban the cruel / toxic players on the game to improve the community, but I believe there needs to be a way to distinguish between the cruel and the innocent. The ban system needs to be less abusable by those with malintent.

Thanks for all of the support so far! (Please be respectful to those stating their views in the comments as I am sure you would expect respect in return)
**********************

********EDIT 2******** 2000 more hours into the game and the ban system is still faulty. No appeal system, and game bans rather than chat bans. Great game but such a shame about certain features. ********EDIT 1******** The main purpose of this thread is to show my views on the new ban system, as well as alternatives for instant bans / permanent bans. Since there is no appeal system, there are some cases that haven't been taken into account, and I discuss them in my edit below the main thread. ********************** New ban system is ridiculous. 1. The "Language Ban" list isn't public, so how can you expect anyone to know what is acceptable to say? Understandably there are obvious words, but some "racial slurs" have other meanings at a school playground, or in different countries. 2. 24 Hour Ban to introduce to the ban system?? Most people play weekends which means that the very first ban accounts for half your weekly gaming! That's equivalent to an 84 hour ban (more than your "second ban" duration). 3. Permanent ban after 4 convictions?!?!? Players invest quite often upwards of 100's of pounds or dollars or euros, and the best answer to bad language used by your community is a permanent ban? I am going to list some alternatives below, that also happen to be more relevant to the offence committed, and it took me 5 minutes to come up with... 4. What is your plan to combat troll parties of 3 that will get players instant banned if they all report at the same time? I have witnessed these troll parties bully people viciously in the past, then when that person gets upset and eventually retaliates they get banned for it. How is a system that allows 3 bullies to overpower 1 innocent player a "fair system"??? Anyway, here is my list of alternative methods; >A warning report that allows innocent players a chance to correct their mistakes, by suggesting that they don't lash out in anger OR it will result in a 24 hour ban >Following the previous option, an hour ban instead of a 24 hour ban for the first ban, same reason as prior >Restricting voice and text chat for players that have abuse *voice and text chat* rather than banning them from the game completely (seen as they still should have the right to access the servers they have paid for, just not the features they have abused) >Ban count reductions for good behaviour. This means that if you have a certain number of months of not having a ban, then your total ban count gets reduced so that the previous ban doesn't count towards you ultimately getting permanently banned (Everyone deserves the chance to correct their mistakes, and no-one should have to play with the fear of slipping up or even getting a typo) >An option for you to compete against the ban allegation and tell your side of the story. As I am sure administrators have access to the full chat history and gameplay footage, players could appeal their innocence (for issues such as typo's, bullying and other such issues) To be honest, with the ban system as it is, Rocket League and thus Psyonix gives the impression that they support bullying and that they do not appreciate the continual support of their community. This and this alone is the reason for my negative review of the game, and I will be happy to change it once this issue gets fixed. ********EDIT******** Below I am going to list a couple of examples of bans that would need a more sophisticated ban system for justice to be done. >Replying to a question with 'You cant' but accidentally mistyping the 'a'. The suggestion here is that someone is reporting you before you can correct yourself in chat, so the admin in charge of banning you has no idea that it was a typo. >Forgetting that your discord push to talk and rocket league push to talk are the same button, so whilst someone ingame thinks you are hurling abuse at them you are actually just sharing a back and forth with your mates in a different app. Now I don't know how the verbal harrasment system works, because Psyonix won't tell us, but if it is a stacking up of reports that gets you banned then this innocent mistake would contribute to that. >A younger player asking the meaning of a word they have just read / heard. I have personally seen this happen ingame a lot. The context for this one is that the original offender can choose when to report the young player meaning their comment won't be in the report. (This is a double problem since whilst the innocent / curious young player gets banned, the original offender can continue playing rocket league happily). Now I know that there are other variants of these examples, and probably some examples that I haven't covered, but I think these cover the main ones. I am also happy that there is a system to ban the cruel / toxic players on the game to improve the community, but I believe there needs to be a way to distinguish between the cruel and the innocent. The ban system needs to be less abusable by those with malintent. Thanks for all of the support so far! (Please be respectful to those stating their views in the comments as I am sure you would expect respect in return) **********************