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Steam Families stmfmls
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OneCharacterShor 30 Sep @ 11:43pm
"Based on your purchase history you appear to be in a different country other than members of this steam family"
My fiancée and I live together and with each other's families and we travel to each other's home country to do so every year. I spend 6 months out of the year in the UK and she spends 3 months out of the year in the US and we travel to other countries to stay together when our visas don't overlap.

We just got locked out of each other's steam libraries due to this new "feature". We're literally in bed next to each other and it's telling us we're "in a different country". This is ridiculous, and steam support says they can't make any "manual changes"? Just look at our login history and see that we've live together for years.
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76561199059416915 1 Nov @ 8:39pm 
did you find a fix
#1
OneCharacterShor 11 Nov @ 7:46pm 
Originally posted by okandlmao:
did you find a fix
We recently swapped from both living together in the UK to both living together in the US and she used her US issued credit card to make a steam purchase and I was finally able to join her family.

This sort of solution would not be obvious to anyone, especially when support is only saying there's nothing they can do.
#2
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All Discussions > Bug Reports > Topic Details
Date Posted: 30 Sep @ 11:43pm
Posts: 2
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