Hi Pedro,

I'm sorry to hear about the issues you're having. I'll contact our support team now and see what's being done about your issue.

I may have to send you a friend request later just to ask for further information, but we'll try and get your problem fixed as soon as possible.

Escrito originalmente por LadyOberon #GamersRule:

Yes, my login had timed out from earlier, so I didn't think I was logged in, but I just tried it again using a different browser, and it worked. Thank you so much for your help!

That's fantastic! I'm glad I could help. Enjoy your games :)

Escrito originalmente por LadyOberon #GamersRule:

Does anyone know how long it takes to get keys for purchased bundles? Mine says, "Keys will be uploaded soon. Please check back your account later. Thanks for your patience."

Hi LadyOberon,

Sorry to hear about the problem you're having receiving your keys. Let me see if I can help!

Could you try logging out from the website, and then clicking the redeem link in your email.

If this still doesn't work, let me know and I'll speak with the support team directly for you.

We hope that everyone has a great time with us here at Flying Bundle. To assist our moderation team and enable them to maintain a clean and pleasant environment for everyone, we have created some simple rules for our Steam group.

The Flying Bundle Management and Moderation Team reserve the right to remove anyone's access to this group at any time, without warning.

Those who break the rules may receive warnings, followed by either a temporary or permanent ban (In certain circumstances a ban will be given with no warnings).



All posts must comply with Flying Bundle Rules. Breaking any rules could result in you being reported to the on-duty moderator. This also includes posts that encourage Flying Bundle rules to be broken or illegal behaviour.



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Posting links without a moderators permission within the group to unauthorised sites & groups is strictly forbidden. This is taken very seriously and if a member is caught doing this it may result in a temporary or permanent ban.


Personal giveaways should only be posted to benefit the members of the group and not to advertise or reap personal gain. Raffles, self-promoting, fake or +rep based giveaways will not be tolerated and will result in immediate bans.


Posts linking to any scamming or referral sites is strictly against our rules. Members must not post or link to any piracy, pornographic or extreme violence articles of any sort. Breaking this rule will result in a permanent ban. To ensure the safety of our community we require all members to be indvidually identifiable, this prohibits blank names or mirroring someone else's profile.


Flaming is the act of degrading someone and is a form of bullying; this is highly frowned upon and WILL lead to disciplinary action, based on the judgment of the moderators. Also, racist, prejudice posts or unnecessarily harsh comments will NOT be tolerated. In extreme circumstances this could lead to a permanent ban.


Begging or asking for free games makes everyone feel uncomfortable. Anyone caught begging here will be warned and if necessary banned from the group entirely.


Trading & reselling games purchased through Flying Bundle is against our terms of service. For this reason, trading is not allowed anywhere in this group.



All content posted within the Flying Bundle group will be closely monitored and is subject to be deleted without notice based on the judgment of the on duty Moderator.

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http://flyingbundle.com

Hi Jon, Support didn't ask you to throw away the key, they simply advised you to use it in the only manner available to you.

As support stated, we have a zero tolerance approach to 3rd party resellers. At the point where you disclosed to support that your intention was to breach our contract by either trading or reselling keys from one of our bundles, they would of been quite within their rights to withdraw your service entirely.

We have a duty to protect developers from customers who desire to use their keys in less than honest ways, and that's exactly what support did.

Feel free to check our terms of service here,[flyingbundle.com] mainly section V. This will ensure issues like this won't arrise in the future.

Hi Jon, we appreciate your concerns. But I do believe support acted appropriately. We can only deliver keys in the format provided by the developer.

If the developer decided to provide us with multi-format keys, there must of been a reason for that decision. Any fallout regarding their decision, should be their responsibility not ours.

That being said, customer care is of our highest priority. As I mentioned earlier, when you are free, if you would like to contact me. I'm sure I can assist you in bringing this matter to a satisfactory conclusion.

Hi Jon, I'm sorry to hear that your experience with Flying Bundle has not been up to the standard that you expect. I have tried to view your reddit post, but it looks like the links have been removed.

If you would like to send me a friend request, I'll contact you by private message and try my hardest to remedy whatever issues you're having.

Hi Mako, just an update. I've spoken with the team, and they're already in contact with Immanitas Entertainment about this. As soon as we have it resolved. I'll update this post.

Hi Mako, I'll speak with the team responsible for creating that particular bundle and get back to you as soon as we have more information.