What happened to dedicated support?

In november, Infinity Ward released a fantastic game, filled with a memorable campaign with a couple plot twists, and the multiplayer was even better, with many attachments, callsigns, game modes, and killsteaks. But it had it's problems: multiple hackers, and issues in Modern Warfare 2's multiplayer that primarily involve IWnet. For example, we cannot modulate our servers, chooose our maps, choose our score limit, or chose the objective of the map(E.G, knife only)
As PCGamers, we cannot put up with this. We can only choose the game mode, and that's it. Then we're put into a server that is beyond our control, and we're put with players that manipuliate the game unfairly, and we are powerless to do anything about it.
We cannot put up with this. If we can get enough people to join, maybe Infinity Ward can realize the importance of changing their game for the better.