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A J 16 Oct @ 12:39pm
Friends & Chat window won’t open after recent Steam maintenance (account-specific)
Since the last Steam maintenance, my Friends & Chat window no longer opens on my main account.

It works only once after reinstalling Steam, but stops working again after I restart Steam.
The issue is account-specific — other accounts on the same PC work fine.

I’ve already tried:

Reinstalling Steam

Clearing htmlcache, userdata, and config folders

Disabling/reenabling Steam Cloud

Opting into Steam Beta

Steam Support confirmed this is a known Chat issue and suggested reporting it here.
Please investigate or provide an option to reset chat/friends data for affected accounts.
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Showing 1-6 of 6 comments
THEWIZARDDK 16 Oct @ 3:26pm 
first time i see any one mention , account specific. explains alot though.

EDIT:
what OS are you on ?
because thought just hit me if its windows i see most say they got enterprise 11.
many of the issues i see people have i dont even have them. but i do have a few others do not seem to have. so my thought is if its the windows version as i am win11 pro. not enterprise. just a thought that hit me just now.
Last edited by THEWIZARDDK; 16 Oct @ 3:31pm
#1
A J 16 Oct @ 3:32pm 
Originally posted by THEWIZARDDK:
first time i see any one mention , account specific. explains alot though.

Yeah, I tested multiple accounts on the same PC — only my main account has this issue.

Fresh install works once, but after restarting Steam it breaks again. Seems like something on the account side (chat data or sync state) gets stuck.
#2
THEWIZARDDK 16 Oct @ 3:33pm 
Originally posted by A J:
Originally posted by THEWIZARDDK:
first time i see any one mention , account specific. explains alot though.

Yeah, I tested multiple accounts on the same PC — only my main account has this issue.

Fresh install works once, but after restarting Steam it breaks again. Seems like something on the account side (chat data or sync state) gets stuck.
aah okay then it can not be related to win version
#3
A J 16 Oct @ 3:36pm 
Originally posted by THEWIZARDDK:
Originally posted by A J:

Yeah, I tested multiple accounts on the same PC — only my main account has this issue.

Fresh install works once, but after restarting Steam it breaks again. Seems like something on the account side (chat data or sync state) gets stuck.
aah okay then it can not be related to win version
I’m on Windows 10 Enterprise LTSC 2021 (version 21H2).

That’s an interesting point — I’ve also noticed a few people with Enterprise builds having similar issues. Could be something with how Steam Chat’s web components interact with the OS sandbox or permissions.

Still, in my case it’s weird because it only happens on one Steam account, while other accounts on the same system work fine. So maybe it’s a mix of both — OS + account sync state.
#4
THEWIZARDDK 16 Oct @ 3:38pm 
Originally posted by A J:
Originally posted by THEWIZARDDK:
aah okay then it can not be related to win version
I’m on Windows 10 Enterprise LTSC 2021 (version 21H2).

That’s an interesting point — I’ve also noticed a few people with Enterprise builds having similar issues. Could be something with how Steam Chat’s web components interact with the OS sandbox or permissions.

Still, in my case it’s weird because it only happens on one Steam account, while other accounts on the same system work fine. So maybe it’s a mix of both — OS + account sync state.
at least i think it seems plausible that there is some sort of conflict with something. i think windows got an update this week and so did steam so could be a sync issue as you say. not sure which update came first though
Last edited by THEWIZARDDK; 16 Oct @ 3:38pm
#5
A J 16 Oct @ 3:59pm 
Originally posted by THEWIZARDDK:
Originally posted by A J:
I’m on Windows 10 Enterprise LTSC 2021 (version 21H2).

That’s an interesting point — I’ve also noticed a few people with Enterprise builds having similar issues. Could be something with how Steam Chat’s web components interact with the OS sandbox or permissions.

Still, in my case it’s weird because it only happens on one Steam account, while other accounts on the same system work fine. So maybe it’s a mix of both — OS + account sync state.
at least i think it seems plausible that there is some sort of conflict with something. i think windows got an update this week and so did steam so could be a sync issue as you say. not sure which update came first though

Yeah, that actually makes sense — it could’ve started right after that combination of updates.

I noticed the issue appeared right after the last Steam maintenance, so maybe something changed on the chat backend, and now it doesn’t sync properly with certain system setups (like Enterprise or specific Windows builds).

Hopefully Valve can check if there’s any mismatch between local chat cache and account data after login — that seems to fit the pattern so far.
#6
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Date Posted: 16 Oct @ 12:39pm
Posts: 6
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