The Ultimate Gaming Experience

Hello,


We had a major issue earlier withour database. As may all of you have noticed that this morning the serves were not functional as they were not connected to the database properly. I tried to access the database manually to see what is wrong and I couldn't, so I contacted our host immediatily to see what's wrong and I was told this:

"Dear Customer,

Tonight we detected an issue on the storage that serves the server where your WebHosting account is hosted. We attempted to rebuild the storage after it failed however we concluded it was not possible. To reduce downtime we have restored the backups we run daily, however we noticed due do a cPanel bug our last backups only include home directories. We have contacted cPanel about this, however we are sure that any solution from cPanel to fix this issue will only help against future issues.
We have as safety archived backups, however our archived backups are approximately 3 month old. Please note the backup issue hasn't affected your website files and e-mails. If you don't have your own backups and wish us to restore any database from our archived backups please kindly inform us. Thank you for your understanding."


I wasn't expecting any kind of issues like that, especially from a host that we were dealing with for over 2 years. I trusted them with our database, and trusted their daily backup.


Since we will rollback to a 3 months old backup, a lot of things will change. A lot of things will be gone such as VIPs, forums posts, in-game rank. Unfortunately, a lot of cheaters will be unbanned if they got banned within the past 3 months.


The plan from now on is to ditch our previous host, and build our database from somewhere that's more safe and that's owned by us so we won't have to deal with these kind of issues in the future.



Thank you for your understanding and sorry, again.



-Weeeishy