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I have had no problems with Norton and Steam together. I've only seen it complain if Microsoft Security Essentials was installed at thesame time and even that was rare.
Do updates to Norton until it says "updates not required".
Then scan your system. See what pops up.
If its still a problem try turning off autoprotect and firewall. I bet Norton isn't the problem.

We don't go to Ravenholm...
Ridin' on Cars! (thats a hint by the way)

Lode Runner

If you have moderator powers for the group you belong to, then you can kick a person from the chatroom.
If the group itself is public, then anyone can join and you can't kick.
The trick is to set it to private, then kick, and then remember to make it public again. Unfortunately once you make it public they can join again.

Refunds, while technically possible probably won't happen. They are more likely to give you the key you paid for just to avoid the hastle of cancelling/reversing an order.

I LOVE STRAWBERRIES!

Other than ridding yoru steamapps folder of the usernamed directories, you'll have to check each game. How its storing multiple user names for yourself and how it stores info for each steam user. Should be subfolders or files with their username floating about. Maybe before you start deleting stuff, make a backup of the whole steamapps folder just in case until you have things as you want them.

I like trains.

Open it in notepad. Looks like it saves the last time it was updated among other things. Try not to alter it.

Faava beans