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How is someone from the VAC forum supposed to show you the camera footage from the internet cafe? Do you also complain to McDonald's when your Amazon package doesn't arrive?
Besides, you're complaining in the VAC forum; there's no support here, certainly not from PUBG.
If something's wrong, contact their support; you're in the wrong place in the VAC forum.
PS: Obviously, support won't give you any camera footage.