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If you want the years of service changed you have to create an official support ticket and not simply send an email. If you can provide the right evidence to them (proof of purchase, receipts, etc) I'm sure they could adjust the date.
You're not the first person with he incorrect "years of service" (search the forums for that, see how they got it resolved).
and I even checked the math!
Yea! Merry Christmas!!!!
Valve was never good at maths.