your account must be compromised

Why must it be compromised? There are no devices in my list that are not mine

Open your Emails there should be an email stating you sent a gift.
Did you have it schedulled? and forgot?
You can check when a Steam gift was sent by going to your Steam Inventory and viewing your "Gift History" or by looking at your purchase history in Account Details.
Both options will show you the history of gifts you have sent and can be accessed directly from the Steam client or website.

Hover your mouse over your account name in the top-middle of the screen.
To Select Inventory: Click on Inventory from the drop-down menu that appears.
select all items expand arrow select Gifts.

I got the email, witch is how I found out about this. No, it was not scheduled.

Originally posted by hpevju:

Yesterday a gift was sent from my account without my approval. To someone I don't know. I have no devices in my list that is not approved/known by me so I don't appear to have my account hacked. How can I contact steam support about this? Or do anyone know what could have h happened?

Originally posted by hpevju:

Why must it be compromised? There are no devices in my list that are not mine

If something has been purchased through your account without your knowledge, your account has been compromised.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. If you don't have a malware scanner use https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://gtm.steamproxy.vip/dev/apikey


Steam does not return inventory items or wallet funds.

Steam Item Restoration Policy

Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.

vay be

Nothing was purchased on my account. My devices are not compromised as far as I can see. It's there a way to see witch device did the gifting?

Originally posted by hpevju:

Why must it be compromised?

Because buying gifts is a popular method of cleaning out the wallet of an account.

Be glad you didn't have a working payment method on that account, or they would have used that too.

Originally posted by hpevju:

Yesterday a gift was sent from my account without my approval. To someone I don't know. I have no devices in my list that is not approved/known by me so I don't appear to have my account hacked. How can I contact steam support about this? Or do anyone know what could have h happened?

Scammers will do many things trick victim to login to their scam site, or download & run their viruses, unless victim was doing ARRR stuff then that can happen that way too.

If your account made the purchase, simply visit your transaction history, do manual refund by clicking on "I have questions about this purchase" then explain what going on, and asking for the refund.

If this is game inventory you gifted, may have contact support or possibly sol.

Steam help page > my account > data related to my account > scroll to the very bottom contact support, and explain the issue.


If your account didn't purchase anything, nor had an inventory gift, then may be looking at scam email trying to get you login to scam site, can spot scammers by address, misspellings, Photoshop, and even url address it trying to take you to when hover over url, or looking at the url address you copy, and paste to read. Some email providers have issue where scammers can spoof their email address, such as Microsoft outlook.

I recommend doing post #5 for all the steps to ensure no one sitting on your account so they can't do anything else.

Originally posted by Lilim:

Originally posted by hpevju:

Yesterday a gift was sent from my account without my approval. To someone I don't know. I have no devices in my list that is not approved/known by me so I don't appear to have my account hacked. How can I contact steam support about this? Or do anyone know what could have h happened?

Originally posted by hpevju:

Why must it be compromised? There are no devices in my list that are not mine

If something has been purchased through your account without your knowledge, your account has been compromised.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. If you don't have a malware scanner use https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://gtm.steamproxy.vip/dev/apikey


Steam does not return inventory items or wallet funds.

Steam Item Restoration Policy

Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.

Kind of insane there is no refund for the stolen game though. Steam could relatively easily track down where the stolen game was sent, since it is still in the Steam ecosystem (a Steam game) and just revoke the game given and return it to the original account.

My account got hacked like this as well. I also found out someone has been logging into my account on multiple occasions.

Not being able to report this is also a big oversight on a more general level.