I need backward Reimbursement

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SrRxku 29 Aug @ 4:04pm

Hello good afternoon what happens is that I have a game in my account, and I really did not buy it, I already tried to ask for the refund but it is because it has 6 hours of play but what happens is that my brother bought it with my card and he did not tell me, I really need that money and I have not been able to solve anything, I left it there a while ago so as not to add more hours and you can confirm that, my account is SRRXKU, but that problem happens, I want to use the money for other personal things Hello good afternoon what happens is that I have a game in my account, and I really did not buy it, I already tried to ask for the refund but it is because it has 6 hours of play but what happens is that my brother bought it with my card and he did not tell me, I really need that money and I have not been able to solve anything, I left it there a while ago so as not to add more hours and you can confirm that, , but that problem happens, I want to use the money for other things :((

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Showing 1-15 of 17 comments

pckirk 29 Aug @ 4:21pm

Originally posted by SrRxku:
Hello good afternoon what happens is that I have a game in my account, and I really did not buy it, I already tried to ask for the refund but it is because it has 6 hours of play but what happens is that my brother bought it with my card and he did not tell me, I really need that money and I have not been able to solve anything, I left it there a while ago so as not to add more hours and you can confirm that, my account is SRRXKU, but that problem happens, I want to use the money for other personal things Hello good afternoon what happens is that I have a game in my account, and I really did not buy it, I already tried to ask for the refund but it is because it has 6 hours of play but what happens is that my brother bought it with my card and he did not tell me, I really need that money and I have not been able to solve anything, I left it there a while ago so as not to add more hours and you can confirm that, , but that problem happens, I want to use the money for other things :((

Try a manual support ticket, explain nicely what happen, but understand that only you are to have access to your steam account, You are responsible for anything that happens with said account. Whatever decision that support gives you will be the final one.

Protect access to your account and payment. The account is only for your use.

cSg|mc-Hotsauce 29 Aug @ 4:22pm

Originally posted by SrRxku:
I need backward Reimbursement

Hello good afternoon what happens is that I have a game in my account, and I really did not buy it, I already tried to ask for the refund but it is because it has 6 hours of play but what happens is that my brother bought it with my card and he did not tell me, I really need that money and I have not been able to solve anything, I left it there a while ago so as not to add more hours and you can confirm that, my account is {REDACTED}, but that problem happens, I want to use the money for other personal things Hello good afternoon what happens is that I have a game in my account, and I really did not buy it, I already tried to ask for the refund but it is because it has 6 hours of play but what happens is that my brother bought it with my card and he did not tell me, I really need that money and I have not been able to solve anything, I left it there a while ago so as not to add more hours and you can confirm that, , but that problem happens, I want to use the money for other things :((

Make a manual ticket.

Find the purchase itself... https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

And hope for the best.

I hope your account name and profile name are not the same.

Last edited by cSg|mc-Hotsauce; 29 Aug @ 4:23pm

Jaunitta 🌸 29 Aug @ 4:48pm

Crash Drive 2 and We Were Here are2 games given from Steam and free.

Shreddy 29 Aug @ 5:27pm

Originally posted by pckirk:
Originally posted by SrRxku:
Hello good afternoon what happens is that I have a game in my account, and I really did not buy it, I already tried to ask for the refund but it is because it has 6 hours of play but what happens is that my brother bought it with my card and he did not tell me, I really need that money and I have not been able to solve anything, I left it there a while ago so as not to add more hours and you can confirm that, my account is SRRXKU, but that problem happens, I want to use the money for other personal things Hello good afternoon what happens is that I have a game in my account, and I really did not buy it, I already tried to ask for the refund but it is because it has 6 hours of play but what happens is that my brother bought it with my card and he did not tell me, I really need that money and I have not been able to solve anything, I left it there a while ago so as not to add more hours and you can confirm that, , but that problem happens, I want to use the money for other things :((

Try a manual support ticket, explain nicely what happen, but understand that only you are to have access to your steam account, You are responsible for anything that happens with said account. Whatever decision that support gives you will be the final one.

Protect access to your account and payment. The account is only for your use.

This is completely incorrect, there is no “first decision is final decision” policy with steam support, I have had refunds, unbans etc all span across multiple months and tickets in the past with it taking even up to a year to resolve some issues.

pckirk 29 Aug @ 5:36pm

Originally posted by Shreddy:
Originally posted by pckirk:

Try a manual support ticket, explain nicely what happen, but understand that only you are to have access to your steam account, You are responsible for anything that happens with said account. Whatever decision that support gives you will be the final one.

Protect access to your account and payment. The account is only for your use.
This is completely incorrect, there is no “first decision is final decision” policy with steam support, I have had refunds, unbans etc all span across multiple months and tickets in the past with it taking even up to a year to resolve some issues.

No on Manual ticket request, the answer given is final.

cSg|mc-Hotsauce 29 Aug @ 5:37pm

Originally posted by Shreddy:
Originally posted by pckirk:

Try a manual support ticket, explain nicely what happen, but understand that only you are to have access to your steam account, You are responsible for anything that happens with said account. Whatever decision that support gives you will be the final one.

Protect access to your account and payment. The account is only for your use.
This is completely incorrect, there is no “first decision is final decision” policy with steam support, I have had refunds, unbans etc all span across multiple months and tickets in the past with it taking even up to a year to resolve some issues.

Again, Australia has very different laws than the rest of the world when it comes to Steam refunds.

I told you this in the other thread.

Last edited by cSg|mc-Hotsauce; 29 Aug @ 5:37pm

C²C^Guyver |NZB| 29 Aug @ 6:42pm

Originally posted by Shreddy:
Originally posted by pckirk:

Try a manual support ticket, explain nicely what happen, but understand that only you are to have access to your steam account, You are responsible for anything that happens with said account. Whatever decision that support gives you will be the final one.

Protect access to your account and payment. The account is only for your use.
This is completely incorrect, there is no “first decision is final decision” policy with steam support, I have had refunds, unbans etc all span across multiple months and tickets in the past with it taking even up to a year to resolve some issues.

Bans have absolutely nothing to do with getting or not getting refunds.

SLG 29 Aug @ 8:49pm

Originally posted by cSg|mc-Hotsauce:
Originally posted by Shreddy:
This is completely incorrect, there is no “first decision is final decision” policy with steam support, I have had refunds, unbans etc all span across multiple months and tickets in the past with it taking even up to a year to resolve some issues.

Again, Australia has very different laws than the rest of the world when it comes to Steam refunds.

I told you this in the other thread.

:nkCool:

Do you mean this?

In Australia, the standard Steam refund policy is 14 days with less than 2 hours of playtime. However, Australian Consumer Law (ACL) provides consumers with additional rights, meaning you may be entitled to a refund if a game has a "major fault" or doesn't meet acceptable quality standards, regardless of the 14-day/2-hour limit. For a refund, submit a request through Steam Support, and if denied, you can contact the Australian Competition and Consumer Commission (ACCC) for assistance.

If yes, notice the first line. It is the same for everyone.

P.S. To topic starter, if you allowed your brother access to your account, you should have made sure that he could not access your funds. Steam support really will not help since you allowed this on your account.

Last edited by SLG; 29 Aug @ 8:54pm

datCookie 29 Aug @ 8:52pm

Isn't a "backward reimbursement" just a regular transaction?

cSg|mc-Hotsauce 29 Aug @ 8:54pm

Originally posted by SLG:
Originally posted by cSg|mc-Hotsauce:

Again, Australia has very different laws than the rest of the world when it comes to Steam refunds.

I told you this in the other thread.

So what is the law that Steam has to follow?

You can read everything here...

https://www.accc.gov.au/media-release/high-court-dismisses-valves-special-leave-to-appeal-application

#10

SLG 29 Aug @ 8:55pm

I edited my reply while you were replying.

#11

Paratech2008 29 Aug @ 8:55pm

Your brother shouldn't be using your account, let alone using your card and making purchases with it.

#12

eram 30 Aug @ 1:31am

does your brother post on the forum?

#13

Crazy Tiger 30 Aug @ 1:41am

OP, keep in mind that your situation is not something a company has to take into account.

You cab try a manual ticket, vut that doesn't mean you'll get a refund as you don't qualify for one.

Originally posted by pckirk:
Originally posted by Shreddy:
This is completely incorrect, there is no “first decision is final decision” policy with steam support, I have had refunds, unbans etc all span across multiple months and tickets in the past with it taking even up to a year to resolve some issues.

No on Manual ticket request, the answer given is final.

No, you can continue and basically escalate it, but it doesn't always succeed.

#14