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Make sure you are completely logged out of Steam before you start the recovery process
https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366
When doing an account recovery, do not try to rush thru the process. Trying to rush thru normally results in information being missed and time wasted. Take your time and read everything.
Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://gtm.steamproxy.vip/sharedfiles/filedetails/?id=1126288560
you have to work with steam support to recover the account. if they ask for something you cannot provide, ask if there is something else you can provide as proof. since your dad has some of the information that is required as proof, you will need to talk to him.
If you can't provide the proof Valve wants you're not getting it back.
A mix of failed attempts in the past (cause like I said, can't provide proof of ownership cause I was a kid and purchases were made via my dad and HIS card) and the fact that I have this current account.
Stolen. As i've mentioned it was hacked.
Hijacked because you were careless with your account information.
This is a user forum. We can't do anything except point you in the right direction (which is the account recovery via Steam Support).
You can not recover your account without proof of ownership.
All the best
Careless with not knowing how viruses worked rather than careless with account info. I was an idiot as a kid don't judge me lol.
Does look like it all turned out ok though. Even without receipts Steam Support helped me get access back!
You can not close your thread. Just unsubscribe.