Hello everyone,

I’d like to share my situation and maybe get some advice:

When I first created my Steam account, I invested a lot in games to enjoy with my friends. Everything was perfect and I thought this account was so stable that I could even pass it down to my child someday.

A few weeks ago, I accidentally deleted the Steam app on my phone because of a bug that prevented me from confirming purchases. After that, I lost access to Steam Guard and couldn’t log in properly. My phone number also had issues and I couldn’t receive SMS codes.

I contacted Steam Support and asked them to remove Steam Guard and my phone number so I could recover access. They did allow me to recover the account, but later my account was hit with a community ban until 2038 because I had made a purchase with a Turkish gift card and unboxed a knife in CS:GO.

I followed up with Support and even sent them photos of my ID and my face, but they closed the ticket again and told me I needed to add a card from my own region. Unfortunately, since Steam Guard was disabled, I couldn’t add any payment method — I only got an error saying Steam servers were experiencing problems.

I also tried to re-activate Steam Guard with my new number, but it said: “You cannot activate Steam Guard on this account.”

Now I’m stuck:

I can’t spend the balance from my CS:GO case drop.

I can’t buy keys or new games.

I can’t play community games like Counter-Strike.

Years of playtime and memories with friends are just gone.

I want to clarify: I have never cheated or broken Steam rules. I just had technical issues with Steam Guard and region restrictions, and it snowballed into this.

It feels hopeless — I don’t even feel like creating a new account and starting over.

Has anyone else been through something like this? Is there any way to resolve it with Steam Support?

Thanks for reading. :sothappy: