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Block, report, ignore.
Just kidding. Like Aluvard said its probably scammers trying to rope you.
But don't take my word for it. Take Steam Support's word:
https://help.steampowered.com/en/faqs/view/3195-9FFB-BA06-F25B
And if you're claiming that you got banned because someone set up some kind of bot to report you, they also have an FAQ about that:
https://help.steampowered.com/en/faqs/view/38DB-1B09-44EA-AEE7
Don’t answer them, block them, and report them immediately. They are scammers, they will redirect you to a fake Steam support scammer, and try to steal your financial details!
Don’t interact with them