All Discussions > Steam Forums > Steam for Mac > Topic Details
Slennt 10 Sep @ 9:38am
Can´t run installer on my mac
I have downloaded the steam installer on my mac. The installer itself cannot open, as i receive the message "steamwebhelper, a critical Steam component, is not responding. The Steam UI will not be usable.“. I have no steam files yet except the installer, therefore i cannot follow some of the previous solutions that include deleting steam files. Help would be much appreciated as i am new to mac and don´t get around well yet.
< >
Showing 1-9 of 9 comments
adilaskinural 10 Sep @ 10:32am 
same situation here would appreciate any help
#1
CJ1051 10 Sep @ 11:05am 
I'm having the exact same issue

I looked at my error logs and got the following error message:

Termination Reason: Namespace DYLD, Code 1 Library missing Library not loaded: @executable_path/../Frameworks/Chromium Embedded Framework.framework/Chromium Embedded Framework Referenced from: <B9BF68A4-D486-3BD5-8F3C-1C7EC8F98AF9> /Users/USER/Library/Application Support/Steam/*/Steam {LINK REMOVED} Helper Reason: tried: '/Users/[my username]/Library/Application Support/Steam/Steam.AppBundle/Steam/Contents/MacOS/Frameworks/Steam {LINK REMOVED} Embedded Framework.framework/Chromium Embedded Framework' (no such file) (terminated at launch; ignore backtrace)

This means it is not finding the CEF, basically the chromium based browser steam uses for it's client
Upon looking on my program files, I can see it's not installed
So basically, Steam installer on Mac is not installing this crucial component for some reason

No idea how to fix it
#2
nika 10 Sep @ 3:42pm 
Originally posted by CJ1051:
I'm having the exact same issue

I looked at my error logs and got the following error message:

Termination Reason: Namespace DYLD, Code 1 Library missing Library not loaded: @executable_path/../Frameworks/Chromium Embedded Framework.framework/Chromium Embedded Framework Referenced from: <B9BF68A4-D486-3BD5-8F3C-1C7EC8F98AF9> /Users/USER/Library/Application Support/Steam/*/Steam {LINK REMOVED} Helper Reason: tried: '/Users/[my username]/Library/Application Support/Steam/Steam.AppBundle/Steam/Contents/MacOS/Frameworks/Steam {LINK REMOVED} Embedded Framework.framework/Chromium Embedded Framework' (no such file) (terminated at launch; ignore backtrace)

This means it is not finding the CEF, basically the chromium based browser steam uses for it's client
Upon looking on my program files, I can see it's not installed
So basically, Steam installer on Mac is not installing this crucial component for some reason

No idea how to fix it

do ls -1 ~/Library/Application\ Support/Steam/Steam.AppBundle/Steam/Contents/MacOS/Frameworks | grep Chromium

in the terminal to check if its actually missing. Likely it's not, steam just fails to detect it.
#3
bipolarpolabear1 10 Sep @ 6:37pm 
does this just mean we can't use steam at all...
#4
vt-jcx 10 Sep @ 8:01pm 
I have the same problem, M4 Macbook Air running Sequoia 15.6.1.
#5
ᴠᴀᴘᴏʀᴡᴀᴠᴇ 10 Sep @ 9:12pm 
I have the same problem with a M3 MacBook Air. Sequoia 15.6.1
#6
/dev/null 10 Sep @ 10:11pm 
Same here, Sequoia 15.6.1, MacBook Pro m4. Looking at the ~/Libary/Application Support structure, it seems that all the symlinks that are supposed to link the CEF within the steam web helper app and in the steam app itself are broken. The CEF exists as 'A', but the 'Current' folder which should point to A is empty, all the other symlinks are broken. However manually fixing these doesn't work and steam will just delete and replace them with broken links again.

This seems to be completely broken at this point.
#7
CANARY 11 Sep @ 12:07am 
If it doesn't respond when opened, click the file located at /Applications/Steam.app/Contents/MacOS/steam.sh. Then you'll be able to use Steam.
#8
Slennt 11 Sep @ 7:38am 
Originally posted by CANARY:
If it doesn't respond when opened, click the file located at /Applications/Steam.app/Contents/MacOS/steam.sh. Then you'll be able to use Steam.
This worked for me, thank you so much. Now that Steam installed, i can open it from my dock shortcut as well. Thank you
#9
< >
Showing 1-9 of 9 comments
Per page: 1530 50

All Discussions > Steam Forums > Steam for Mac > Topic Details
Date Posted: 10 Sep @ 9:38am
Posts: 9
Start a New Discussion

Discussions Rules and Guidelines