Originally posted by Xero_Daxter:

So your account was compromised at 2017 and you waited this long to try to get it back?

Originally posted by Xero_Daxter:

So your account was compromised at 2017 and you waited this long to try to get it back?

Originally posted by Aluvard:

It's not a violation, you were unable to provide a decisive proof of ownership and instead tried to bury them under everything else. A really clever scammer can obtain that too.

Here you've a list what count as a proof
https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A

Originally posted by Aluvard:

It's not a violation, you were unable to provide a decisive proof of ownership and instead tried to bury them under everything else. A really clever scammer can obtain that too.

Here you've a list what count as a proof
https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A

Originally posted by SholomCo:

Originally posted by Aluvard:

It's not a violation, you were unable to provide a decisive proof of ownership and instead tried to bury them under everything else. A really clever scammer can obtain that too.

Here you've a list what count as a proof
https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A

If a purchase was made through Steam using Qiwi, please attach a screenshot of a Steam purchase made on the Steam Account in question as it is shown in your Qiwi account.

Please create or update your existing Steam Support ticket with this information.

Read more carefully, bro.

Originally posted by Aluvard:

Originally posted by SholomCo:

If a purchase was made through Steam using Qiwi, please attach a screenshot of a Steam purchase made on the Steam Account in question as it is shown in your Qiwi account.

Please create or update your existing Steam Support ticket with this information.

Read more carefully, bro.

Steam did not ask you for that. They asked for keys that you've redeemed on your account and were visible in their system. Instead of providing that or asking if there is any other viable proof of ownership for your account, you started an info dumping.

From their side, most likely it looked like someone obtained some info and tried to steal an account.

Originally posted by SholomCo:

Hi guys!

Maybe someone has faced a similar situation:

My account was hacked back in 2017, and the first email linked to the account was also hacked.

At that time, I couldn't recover the email because the email support just didn’t respond to recovery requests. This year (this month), by some miracle, I managed to regain access to that email, immediately blocked my account, and started writing to support.

As usual, support started asking for keys or receipts from payment systems. I told them I didn’t have that data (at that time, I couldn’t find the receipts in my email, there were over 19k messages).

Then support asked me to write from the first email the Steam account was linked to. I did, but they again started demanding receipts or card numbers.

I said I don’t have any cards; back in 2013-2014 I was only 12-13 years old, and by Russian law, I couldn’t open cards or pay with them.

They basically said they would help if I write from the first email, but in the end, they didn’t help and kept demanding data.

Later, I managed to find receipts from Qiwi for 2013-2014 (Qiwi sent electronic receipts for terminal top-ups). I sent them to support, and then they started demanding game keys or physical codes given when buying games.

I clearly wrote several times that I never bought games on any third-party services where keys are given, and I didn’t buy physical disks. I only bought "Counter-Strike Complete - 2014" in the Steam store for 499 rubles. Steam sent me an email receipt for that purchase, plus I had a 500-ruble receipt from Qiwi Bank.

I topped up those 500 rubles via Qiwi terminal. I bought CS on that same day.

I provided all this data to support. They still keep asking for keys, ignoring the receipts I provided. Although the recovery guide says receipts from payment systems are proof of ownership. And how can I provide some keys that don’t exist? Those games never existed.

Guys, if anyone faced something similar, please tell me how you dealt with such gross violations of support policy. Is it normal that they ask for non-existent data and mock the user? I've been dealing with them for two weeks now, and it feels like they’re messing with me.

I heard if support refuses to help with recovery, you can close the ticket and create a new one after 1-2 days. Supposedly, this might help because you might get a reasonable support agent who will help. Does this really work? Has anyone experienced this?

P.S.

The funny part is I now have access to both the first email and the current email linked to Steam. But support keeps mocking me anyway.

Originally posted by Xero_Daxter:

You said you needed a receipt to prove you had your account stolen but couldn’t find it because you had over 19k messages on your email. Have you tried typing it and searching?