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Seeing as nobody is forced to purchase early access games, here is something for those who do, an example from an early access game page.
Weather you purchase it or not based on that info is up to you.
Steam doesn't care about you the customer. They care about developers making money. Because that's where they get their cut.
And look at the first response you got. Does he care about customers? Apparently not from that response. Might has well have read you an EULA.
Yeah 'things' like the developers cash grabbing millions of dollars, and several years passing by.
OP, its really, REALLY simple.
You are buying an EAG game in its current state on the date of purchase. You are entitled or guaranteed NOTHING ELSE.
An EAG game not getting finished is only an issue to people like you who do not understand what they are buying with an early access purchase and the developers.
You own nothing (right to code, lol!) and are entitled to nothing other than an unfinished game.
If folks do not want to partake in such efforts, simply do not buy them.
Not to mention covid decimated peoples jobs, some had to get 2-3 terrible jobs to pay the bills which delayed some games for years and killed many games as small Devs had to abandon it to survive.
Are there some rug pulls? Maybe, but people should stop buying something unfinished if they want the product finished, it's that simple.
There are FAR more rug pulls than developers dying in car crashes.
The real maybe is Steam should stop selling unfinished games just so unethical developers can cash grab, and Steam can inflate profits. That's another 'maybe'.
Well they are guarantees of Steam profits!
You have to WORK for that to not make sense.
Steam makes a cut on all sales on Steam. And you are being honest when you say you don't 'get' that. Considering the THOUSANDS of hours you spend on these forums. Almost like, it's your JOB. And you don't get that early release bolsters profits for Steam, while often pulling the rug out from customers? You REALLY don't 'get it'. REALLY???
Realize that you can't own a promise.
Read.
I'm not sure where the misconception is taking place in regard to these EAG games.
That sounds like a really good way to violate software licenses and NDAs and salt the earth so no developer ever feels safe using this platform again.
Yes it's definitely the customer's fault if they get swindled by a developer. It always is.