suggestion for valve moderation and support work.

All Discussions > Steam Forums > Suggestions / Ideas > Topic Details

MonkehMaster 10 Oct @ 8:21am

im not banned and this isnt a "i got banned, please remove" thread, im suggesting proper moderation measures to apply better jobs being done and proper moderation of the forums.

valve needs to rectify the rules, they need to be "held to definition", not to "interpretation".

doing as they do now, you get massive amounts of "mistakes" which causes more work on both moderation and support.

YOU CAN NOT LEARN RULES, THAT ARENT HELD TO DEFINITION, BECAUSE, WE ARE NOT MIND READERS, WE CANT LEARN WHAT EACH INDIVIDUAL FORUM USER, OR MODERATION/SUPPORT STAFF MEMBER, INTERPRETS AS A RULE VIOLATION.

these issues, have fostered unwelcoming experiences in the steam forums, with users having free reign from punishment, while others even breath funny and they get punished.

reports go ignored, or cleared without punishment.

or in some odd cases...... really odd, when reporting sometimes you get a "failed to modify topic", yet it only happens for specific users (it seems), you can go from one person to another and see, "thank for reporting", then the other "failed to modify topic" and the trend through testing, makes it seem as if someone is playing games with report abilities, while someone is reporting rules violations.

not to mention the removal, of the "no politics, religion, or prone to huge arguments" rule, that has caused the forums to become a cesspit, of hate, violence, incing harm/or worse, people making fun of peoples deaths and all type of misinformation and lies.

also, with people claiming facts and truth, arent real, because some have a narrative to push, thus they deflect from the issues, while also asking irrelevant questions, like making up random questions, to try negating a fact.

or the clear cut "bait arguments", that some go around the forums posting, to agitate people and bait them into arguments, them report abuse them.

these 2 templates below, are trash, used to punish, with or without rule violations.

"This post contains content that is inflammatory and likely to create arguments, rule violations, and other non-constructive replies. This type of content is not allowed on the Steam Community."

or..

"This post contains content that is combative, argumentative, or is likely to derail the discussion. This type of content is not allowed on the Steam Community."

the above templates, describe 90% of the comments in the forums, why? because they are all mostly debates/arguments, thus they are "argumentative, combative, or inflammatory", which means, you can be banned for anything, whether a rule violation can be pointed out or not.

in summation, bring back the rule for politics, religion, etc.., hold rules to definition and moderate without bias and your own personal views, this is not a moderation playground, its a forum of customers, who need to be treated like human beings, not personal play things, to punish whenever you feel like it.

also, stop support from, closing tickets, when ever they feel like it, they dont get to claim things "applied" correctly, then close the ticket and tell you not to bring it up again, with some added "threats" (especially, when their own staff members "'interpret", the rules differently and say they are "unwarranted", or "excessive", unlike others, whom punish for no reason, or give out outrageous allotted punishment times, for almost nothing), like "we might not respond", or "you may get banned from making tickets", or others im sure i have heard, or seen, but cant remember, off the top of my head.... all of which are rude and insulting , to customers, as they deserve actual support, not "employees" whom brush off support tickets, to "get them done faster", or simply dont want to do the actual work and look into the details of a ticket, whom reported it, why it was reported, the context, circumstances and a few other things ill leave unsaid.

side note: i will not be engaging in bad faith arguments, or deflection, or harassment over my opinions/views, or thoughts, if you feel the need to do any of these, it will be ignored and reported.

this topic is for serious thoughts and remedies to the issues in these forums, thus fixing them to make a better experience for all.

be safe in the forums/etc.., have fun and a wonderful day peeps

Last edited by MonkehMaster; 10 Oct @ 9:08pm

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Showing 1-15 of 89 comments

MonkehMaster 10 Oct @ 8:22am

also to note, i will keep bringing this topic up, over and over, until valve addresses it, or does something to remedy the situation.

https://imgur.com/a/JJC14tv

Hello,

Thank you for your feedback and sharing your thoughts on the situation. I'm forwarding your comments on to the appropriate department and sharing your feedback with the rest of the team as well.

Additionally, if you wish to share an opinion, suggestion, or idea with the community as well, please visit the Suggestions/Ideas section of the Steam Discussion forums.

This forum is regularly read by Valve's development team.

Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.

Steam Support
(redacted)

have a nice day

Last edited by MonkehMaster; 10 Oct @ 8:26am

mldb88 10 Oct @ 8:27am

Originally posted by MonkehMaster:
also to note, i will keep bringing this topic up, over and over, until valve addresses it, or does something to remedy the situation.

https://imgur.com/a/JJC14tv

have a nice day :gk_smile:

And it will continue being treated as the spam it is. Rules will always be left up to Interpretation to prevent rules lawyering, as has been explained to you every time you’ve made this “suggestion”. If you have a problem with a moderation decision, go through the proper channels to dispute it like everyone else.

If this is in regards to game hubs, their space, their rules (with the exception of a few actual cases of abuse which Steam has acted on and were clear breaches of TOS)

Last edited by mldb88; 10 Oct @ 8:29am

Truth 10 Oct @ 8:31am

Originally posted by mldb88:
Originally posted by MonkehMaster:
also to note, i will keep bringing this topic up, over and over, until valve addresses it, or does something to remedy the situation.

https://imgur.com/a/JJC14tv

have a nice day :gk_smile:

And it will continue being treated as the spam it is. Rules will always be left up to Interpretation to prevent rules lawyering, as has been explained to you every time you’ve made this “suggestion”. If you have a problem with a moderation decision, go through the proper channels to dispute it like everyone else

Yep, outside of a few random forums like the Ship of Heroes one the majority of forums its very hard to get banned in. You have to work hard to get banned in the steam forums for instance. For those forums where the moderation stinks I just avoid them and let them implode. If their moderation sucks the forum isn't worth using anyways so nothing lost.

Not sure why the OP is having issues with being moderated on steam forums, i know most users aren't moderated here or are moderated very rarely. If your finding you have constant issues on the steam forums and game hubs you might want to review what you are posting as how you say things is the biggest factor to be moderated.

mldb88 10 Oct @ 8:34am

Originally posted by Truth:
Originally posted by mldb88:

And it will continue being treated as the spam it is. Rules will always be left up to Interpretation to prevent rules lawyering, as has been explained to you every time you’ve made this “suggestion”. If you have a problem with a moderation decision, go through the proper channels to dispute it like everyone else

Yep, outside of a few random forums like the Ship of Heroes one the majority of forums its very hard to get banned in. You have to work hard to get banned in the steam forums for instance. For those forums where the moderation stinks I just avoid them and let them implode. If their moderation sucks the forum isn't worth using anyways so nothing lost.

Not sure why the OP is having issues with being moderated on steam forums, i know most users aren't moderated here or are moderated very rarely. If your finding you have constant issues on the steam forums and game hubs you might want to review what you are posting as how you say things is the biggest factor to be moderated.

Oh I think we all know why… I just personally like to assume Hanlon’s razor just to give benefit of the doubt

MonkehMaster 10 Oct @ 8:39am

anyone else with actual thoughts and fixes to the situations here in steam forums?

have a great day peeps

Truth 10 Oct @ 8:42am

Originally posted by MonkehMaster:
anyone else with actual thoughts and fixes to the situations here in steam forums?

have a great day peeps :gk_smile:

So anyone who disagrees with you doesn't have "actual thoughts"? Hmmm that doesn't seem quite right

The best fix is for users to stop being dismissive of others and to not be rude and condescending among other things. They'd be amazed at how many of their ban issues will go away just by being respectful

Last edited by Truth; 10 Oct @ 8:45am

mldb88 10 Oct @ 8:47am

Originally posted by MonkehMaster:
anyone else with actual thoughts and fixes to the situations here in steam forums?

have a great day peeps :gk_smile:

There’d actually have to be a problem to fix, only problem I see are personal ones. Maybe stop picking fights by being dismissive and shifting goalposts incessantly and maybe your problems will fix themselves.

Case and point:

Originally posted by MonkehMaster:
anyone else with actual thoughts and fixes to the situations here in steam forums?

have a great day peeps :gk_smile:

xBCxRangers 10 Oct @ 8:52am

Originally posted by MonkehMaster:
also to note, i will keep bringing this topic up, over and over, until valve addresses it, or does something to remedy the situation.

https://imgur.com/a/JJC14tv

Hello,

Thank you for your feedback and sharing your thoughts on the situation. I'm forwarding your comments on to the appropriate department and sharing your feedback with the rest of the team as well.

Additionally, if you wish to share an opinion, suggestion, or idea with the community as well, please visit the Suggestions/Ideas section of the Steam Discussion forums.

This forum is regularly read by Valve's development team.

Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.

Steam Support
(redacted)

have a nice day :gk_smile:

Yep, the "forwarding the matter" to other departments" excuse. Meaning, they know they're wrong but don't want to rectify the issue.

Here it is Monk, the rules are, there are no rules.

They put a TOS up, in so as a basic guide. But it makes no difference. If they don't like us, they don't, and we're gonna go. Particularly we Yanks.

To bring back the "no politics" rule, well Mr Newell being called to Congress, is politics. The new ID Laws that affect Steam. The pay processors can be deemed as political.

We really can't stay away from it, being politics guide how Steam does business.

Truth 10 Oct @ 8:55am

Originally posted by MonkehMaster:
side note: i will not be engaging in bad faith arguments, or deflection, or harassment over my opinions/views, or thoughts, if you feel the need to do any of these, it will be ignored and reported.

Unfortunately people disagreeing with your views is not harassment, the first step to avoiding bans is to understand the rules, not tell people they will be reported (which does nothing as no rules are broken) for not agreeing with your claims.

You are free to disagree with those who don't share your view, but reporting them does nothing.

MonkehMaster 10 Oct @ 8:56am

Originally posted by xBCxRangers:
Yep, the "forwarding the matter" to other departments" excuse. Meaning, they know they're wrong but don't want to rectify the issue.

Here it is Monk, the rules are, there are no rules.

They put a TOS up, in so as a basic guide. But it makes no difference. If they don't like us, they don't, and we're gonna go. Particularly we Yanks.

To bring back the "no politics" rule, well Mr Newell being called to Congress, is politics. The new ID Laws that affect Steam. The pay processors can be deemed as political.

We really can't stay away from it, being politics guide how Steam does business.

true, they do say they will "forward this to their teams" basically any time, or the "we will investigate", but doesnt "seem" they do any of that.

the rules, used to mean something, but now they cant be bothered to enforce through definition, but their ridiculous idea of interpretation.

the rules became a "show piece" and template replies, moderation messages, etc.. as a "puff piece", used to glaze users.

have a nice day

Last edited by MonkehMaster; 10 Oct @ 8:58am

#10

Truth 10 Oct @ 9:00am

Originally posted by MonkehMaster:
true, they do say they will "forward this to their teams" basically any time, or the "we will investigate", but doesnt "seem" they do any of that.

Or they found your claims baseless and nothing to act on. Just like if you report people for disagreeing with you they aren't going to be banned. There isn't a global conspiracy. I've made reports to support and had them investigate and they do indeed act when its justified. I reported another user and they got a community ban as a result of their behavior because they were engaging in harassment.

So if your reports aren't being acted on, its because you are reporting things that don't break any rules.

#11

Nx Machina 10 Oct @ 9:08am

The rules on all forums i use disallow rules lawyering and why they list criteria and not definitions.

#12

Nx Machina 10 Oct @ 9:08am

Originally posted by MonkehMaster:
anyone else with actual thoughts and fixes to the situations here in steam forums?

have a great day peeps :gk_smile:

If you create a thread on a discussion forum you are well aware affirmation is not a pre-requiste to post, as discussion by definition is differing opinions.

#13

Truth 10 Oct @ 9:10am

Originally posted by Nx Machina:
Originally posted by MonkehMaster:
anyone else with actual thoughts and fixes to the situations here in steam forums?

have a great day peeps :gk_smile:

If you create a thread on a discussion forum you are well aware affirmation is not a pre-requiste to post, as discussion by definition is differing opinions.

Yep and your free to disagree all you want, as long as your not an asshat when you do so.

#14

William Shakesman 10 Oct @ 9:11am

As has been explained many times, the rules are quite obvious and predictable, and I am one of the most respected members of this forum because I never violate them, always meticulously follow them, and routinely help Valve remove troublemakers who cannot do so. Few on this board understand the rules as well as I do. It should be obvious, for instance, that there is nothing and can never in any context ever be said to be anything inconsistent about calling someone a "troll" being against the rules but not calling someone "ignorant" or "a loser". Valve moderation is perfectly consistent and the rules obvious and easy to follow.

Last edited by William Shakesman; 10 Oct @ 9:12am

#15

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Date Posted: 10 Oct @ 8:21am

Posts: 89

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