Steam points purchase confirmation :: Suggestions / Ideas

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DoctorMewing 15 Oct @ 12:23am

Steam points purchase confirmation

I have been scrolling trough the points store looking for something good for my profile, I was logged I'm my phone and while checking on a animated mini background I tried to close it but pressed the wrong button and ended up buying it, with no confirmation menu pre-purchase, terrible design in my opinion, and apparently I cannot get my points back from a purchase I did not intend to do, this must be changed to avoid further problems other players might have with this.

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Showing 1-13 of 13 comments

Jaunitta 🌸 15 Oct @ 1:00am

Its only points not money which is not hard to get back.
Its stated in the Points Store for us to read..
The Points Shop is here to stay, now open all year round.
Items from the Points Shop are not marketable or tradeable.
https://store.steampowered.com/points/howitworks

Hikari Light 15 Oct @ 9:36am

Since there is no monetary value attached to the points, Steam is not required to offer a refund system for point shop items.

peppermint hollows 15 Oct @ 9:53am

Originally posted by Hikari Light:
Since there is no monetary value attached to the points, Steam is not required to offer a refund system for point shop items.

Good thing the OP didn't suggest a refund system. Quite an awkward comment to make, I wonder if it could have been avoided by actually reading the thread for once.

Hikari Light 15 Oct @ 9:54am

Originally posted by peppermint hollows:
Originally posted by Hikari Light:
Since there is no monetary value attached to the points, Steam is not required to offer a refund system for point shop items.

Good thing the OP didn't suggest a refund system. Quite an awkward comment to make, I wonder if it could have been avoided by actually reading the thread for once.

Do you have anything better to do than to run around harassing me?

Also the OP mentions being unable to get their points back for something they didn't mean to buy.....so uh yeah they did mention a refund.
Maybe YOU need to learn to read?

peppermint hollows 15 Oct @ 9:57am

Originally posted by Hikari Light:
Originally posted by peppermint hollows:

Good thing the OP didn't suggest a refund system. Quite an awkward comment to make, I wonder if it could have been avoided by actually reading the thread for once.
Do you have anything better to do than to run around harassing me?

Someone frequenting the same forum as you and replying to you, on a public forum I might add, is not harassing you.

Originally posted by Hikari Light:
Also the OP mentions being unable to get their points back for something they didn't mean to buy.....so uh yeah they did mention a refund.
Maybe YOU need to learn to read?

They did say that they can't get their points back, but they did not suggest a refund system. The suggestion is in the title: "Steam points purchase confirmation"

Purchase confirmation =/= refund.

Hikari Light 15 Oct @ 10:30am

Originally posted by peppermint hollows:
Originally posted by Hikari Light:
Do you have anything better to do than to run around harassing me?

Someone frequenting the same forum as you and replying to you, on a public forum I might add, is not harassing you.

Originally posted by Hikari Light:
Also the OP mentions being unable to get their points back for something they didn't mean to buy.....so uh yeah they did mention a refund.
Maybe YOU need to learn to read?

They did say that they can't get their points back, but they did not suggest a refund system. The suggestion is in the title: "Steam points purchase confirmation"

Purchase confirmation =/= refund.

apparently I cannot get my points back from a purchase I did not intend to do,
This is from the OP.
This is the fact they wanted a refund.

peppermint hollows 15 Oct @ 10:46am

Originally posted by Hikari Light:
Originally posted by peppermint hollows:

Someone frequenting the same forum as you and replying to you, on a public forum I might add, is not harassing you.

They did say that they can't get their points back, but they did not suggest a refund system. The suggestion is in the title: "Steam points purchase confirmation"

Purchase confirmation =/= refund.
apparently I cannot get my points back from a purchase I did not intend to do,
This is from the OP.
This is the fact they wanted a refund.

They're still not asking for a refund. You need to read the full context:

Originally posted by DoctorMewing:
I have been scrolling trough the points store looking for something good for my profile, I was logged I'm my phone and while checking on a animated mini background I tried to close it but pressed the wrong button and ended up buying it, with no confirmation menu pre-purchase, terrible design in my opinion, and apparently I cannot get my points back from a purchase I did not intend to do, this must be changed to avoid further problems other players might have with this.

Notice the OP is complaining about "no confirmation menu" (hence the title of the thread), if you actually read the full thread, which again - is something you always struggle to do, it is obvious the OP is not talking about a refund, just an additional confirmation window/prompt.

William Shakesman 15 Oct @ 10:54am

Originally posted by Hikari Light:
Originally posted by peppermint hollows:

Good thing the OP didn't suggest a refund system. Quite an awkward comment to make, I wonder if it could have been avoided by actually reading the thread for once.
Do you have anything better to do than to run around harassing me?

Also the OP mentions being unable to get their points back for something they didn't mean to buy.....so uh yeah they did mention a refund.
Maybe YOU need to learn to read?

You just want affirmation but what people like you forget is that this is a DISCUSSION board not an AFFIRMATION board so people are allowed to say when responses to suggestions are wastes of time.

Nx Machina 15 Oct @ 10:55am

Originally posted by peppermint hollows:
They're still not asking for a refund.

They wrote and specifically mentioned purchase.

Originally posted by DoctorMewing:
and apparently I cannot get my points back from a purchase I did not intend to do,

So yes they would like a refund from a purchase they did not intend to do.

Last edited by Nx Machina; 15 Oct @ 10:57am

Mensis 15 Oct @ 11:02am

Originally posted by Nx Machina:
Originally posted by peppermint hollows:
They're still not asking for a refund.

They wrote and specifically mentioned purchase.

Originally posted by DoctorMewing:
and apparently I cannot get my points back from a purchase I did not intend to do,

So yes they would like a refund from a purchase they did not intend to do.

Quote in the post where the OP said they want a refund system.

#10

DoctorMewing 6 hours ago

I don't care about the points, I never said I want the points back, I'm aware they're non-refundable, what I want is a two step purchase confirmation.

#11

Badstormer 5 hours ago

It always did seem odd that there isn't any further confirmation when spending Steam points. Having the customer verify they actually want to buy an item seems like a reasonable ask.

#12

peppermint hollows 2 hours ago

Originally posted by DoctorMewing:
I don't care about the points, I never said I want the points back, I'm aware they're non-refundable, what I want is a two step purchase confirmation.

Thanks for confirming OP. Welcome to Suggestions / Ideas, where people will argue against your suggestion by completely misrepresenting what you're asking for.

#13

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Date Posted: 15 Oct @ 12:23am

Posts: 13

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