Who can tell me why i got a trade ban!

All Discussions > Steam Forums > Help and Tips > Topic Details

flyskywalker 21 Feb, 2013 @ 9:05am

Around Mon, 4th Feb 2013 6:20 pm I contact the steam support.
Then around 10 days Message by Support Tech Toby on Wed, 13th Feb 2013 1:12 pm
told me these:
Thank you for contacting Steam Support.
We have found activity in the Steam account related to fraudulent credit card use.
Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.
The Steam Subscriber Agreement can be found at:
http://store.steampowered.com/subscriber_agreement/
In addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.

I don't know what I had done have transgressed which sentence in the agreement or the laws.What's more , I am a student , how can I get a fraudulent credit card? And I never use the credit card on the steam! It's easy to check my bills to find that!
So I reply, then just got this!
Message by Support Tech Toby on Fri, 15th Feb 2013 10:13 am
Unfortunately, we will be unable to assist you further with this issue.
Thank you for contacting Steam Support.

I'm sure never do anything wrong on the steam, how can steam valve do such thing to me.' Banned me without any warning and evidence! How can I deal the items in my games backpack, and so many games gifts? And I still have 26$ in my accounts!
Who can help me get out of the trap?
https://support.steampowered.com/view.php?ticketref=4661-OGHV-3299

Last edited by flyskywalker; 21 Feb, 2013 @ 10:34pm

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Showing 1-14 of 14 comments

flyskywalker 21 Feb, 2013 @ 9:17am

Originally posted by Fred:
How did you obtain all the games on your Steam account if you were not using a credit card?

hmm, i'm in China, I use the alipay or sell items one the steammarket to get money for games or trade games or use cdkey.
Never use the credit card, i'm sure because I don't have one...:p

flyskywalker 21 Feb, 2013 @ 9:38am

Originally posted by Fred:
Nobody here is going to be able to help you.

I know, steam can do anything to our accounts. But I still don't know where and when I used a credit card... I just want to share my experience with my friends to make them away from my case..

flyskywalker 21 Feb, 2013 @ 9:43am

Originally posted by Fred:
Also, how are you still able to login on the account if it is permanently locked?

Just can't trade or gift or buy games and use the cdkeys..Only can play the games..

flyskywalker 21 Feb, 2013 @ 9:44am

Originally posted by Fred:
Also, how are you still able to login on the account if it is permanently locked?

$26 in my steam wallet and 26 gifts in my steam backpack

DarkCrystalMethod 21 Feb, 2013 @ 9:53am

"and when I used a credit card... I just want to share my experience with my friends to make them away from my case.."
"Never use the credit card, i'm sure because I don't have one...:p"

These seem to be contradictory statements. I can't imagine both of them being correct.

Sympathy if you actually don't own a credit card and never actually used one. That would mean some identity theif got your info. If Valve could prove to you whatever info it has you may be able to clear your name. But their way is to never reveal that info. If you never used a credit card they logically should be able to accept that and unblock you. At least you can still play what you have.

Tito Shivan 21 Feb, 2013 @ 10:33am

Only Steam Support can provide answers to you. Open a support ticket and ask them.

Originally posted by Fred:
Also, how are you still able to login on the account if it is permanently locked?

Steam no longer locks you out of your account.
However you are locked from Trading, gifting, purchasing and activating games on said account.

Ganger 21 Feb, 2013 @ 2:11pm

Originally posted by Tito Shivan:
Steam no longer locks you out of your account.
However you are locked from Trading, gifting, purchasing and activating games on said account.

Oh, I see. when did this happen ?

Tito Shivan 21 Feb, 2013 @ 2:41pm

Originally posted by Ganger:
Oh, I see. when did this happen ?

I think it was around 2011 Christmas.
The irony is that they made the change following a similar one Origin did on their policies around that time.

flyskywalker 21 Feb, 2013 @ 10:28pm

Originally posted by DarkCrystalMethod:
"and when I used a credit card... I just want to share my experience with my friends to make them away from my case.."
"Never use the credit card, i'm sure because I don't have one...:p"

These seem to be contradictory statements. I can't imagine both of them being correct.

Sympathy if you actually don't own a credit card and never actually used one. That would mean some identity theif got your info. If Valve could prove to you whatever info it has you may be able to clear your name. But their way is to never reveal that info. If you never used a credit card they logically should be able to accept that and unblock you. At least you can still play what you have.

but..hmm..U know trade is a great part of the tf2 fun,, trade items exchange with friends.
The action of steam make me feel comfortable,,
I'm a student, don't have a credit card, but some of my friends have...I want tell them this experience..

Last edited by flyskywalker; 21 Feb, 2013 @ 10:33pm

flyskywalker 21 Feb, 2013 @ 10:33pm

Originally posted by Fred:
Your trade status seems to be just fine.

still be banned...https://support.steampowered.com/view.php?ticketref=4661-OGHV-3299

Last edited by flyskywalker; 21 Feb, 2013 @ 10:35pm

#10

Satoru 21 Feb, 2013 @ 10:36pm

No one can see your ticket. Work with suppport. Your issues with your account only Support can resolve.

Last edited by Satoru; 21 Feb, 2013 @ 10:36pm

#11

flyskywalker 21 Feb, 2013 @ 10:37pm

Originally posted by Satoru:
No one can see your ticket. Work with suppport

https://support.steampowered.com/view.php?ticketref=4661-OGHV-3299 here is the link.. I'm a Chinese student,,English is not good...I think I had tried my best to contact the steam support...

Last edited by flyskywalker; 21 Feb, 2013 @ 10:37pm

#12

Satoru 21 Feb, 2013 @ 10:40pm

Again no one can see your ticket here. Only support can. You do not have a trade ban. Your account is suspended. Work with support.

#13

flyskywalker 21 Feb, 2013 @ 10:48pm

I'm sorry that i have mixed the trade ban with the being suspended. But I just want the steam support can tell me which step of my actions make them to lock my accounts..

#14

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Date Posted: 21 Feb, 2013 @ 9:05am

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